Upgraded to PT10, Ilok not working. Help

[davo2011]

Hi,

I had Pro Tools 9 which came with Mbox Bundle.
I upgraded to Pro Tools 10. The PT worked fine but it doesnt recognise the Ilok.
My Ilok only registered to PT 9. How do I fix this?

I registered my PT 9 recently as well but it doesnt show on "My Products" details. Is that normal?

Thanks,
David

[YYR123]

If recently use the ASC code for help

[davo2011]

I bought the PT9 about a year ago. It says on the Mbox free upgrade to PT10

[YYR123]

I would keep bumping this thread until somebody from avid jumped on here consider it Monday morning in California though

[weezamiah]

i think when u use ilok u have to go through them now instead of avid. At least that is how it works with my ilok account.

[davo2011]

I got a response from ilok with set of instructions.
I did them but the problem still exist.
Someone please help.

Here's the email response:
"Hello,

Issues like this may have to do with the permissions being incorrect or improperly set
causing an incomplete installation of the required software.

The first step would be to run the 'Disk Utility' (found in the '/Applications/Utilities/'
folder) to correct possible permissions problems on your hard drive that the OS can identify and resolve.

The next step is to run the iLok Driver/Extensions installer and the iLok.com Client
Software installer again from iLok.com's "Download" page.

Doing these installations after the permissions repair will guarantee that the repaired
permissions are used.

If your Pro Tools 11+10 bundle does not work after permissions are repaired, please let me know."

I replied that the instructions didn't help solve my problem. They got back to me to tell me to contact my beta coordinator, which is the person who sold my protools 9. I asked him he didn't know what to do.

Help please.

[danander11]

Davo..

Call me at 0422 018 310 sometime tomorrow and I'll see if I can sort it out for you.

Or send me a text and I can get beck to you tonight.. We're doing family stuff all day then it's movie night.

[davo2011]

Thanks so much mate. Will surely give you a call tomorrow. Have a great weekend with the family! Thanks again!

[davo2011]

anyone else can chip in for advice on how to solve this problem?

Thanks

[davo2011]

bump