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  #1  
Old 07-19-2013, 04:54 PM
Bruce Paine Bruce Paine is offline
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Location: Carmel, CA
Posts: 2,820
Default Where's My Free Pro Tools 11 Upgrade?

From Avid Customer Support:

If you believe that you should have received Pro Tools 11 licenses based on a recent product purchase (either upon initial product activation or via an instructional e-mail from us) for a product, but have not yet received either the licenses in your iLok account or an email with instructions on how to do so, you may contact us through our registration case page here:

http://avid.force.com/Support/RegistrationCaseCreation

In the question box, please enter "Pro Tools 11 Upgrade". Then enter your remaining information. If this is for a boxed Pro Tools product that included a pre-programmed iLok key, please attach a copy of your scanned purchase receipt using the browse file box at the bottom.

Once your registration and/or purchase has been verified, we will send an email to you with instructions on how to obtain the Pro Tools 11 upgrade license and downloads.

Please include any and all details that may help us help you.
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  #2  
Old 07-19-2013, 05:59 PM
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nigelpry nigelpry is offline
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Join Date: Dec 2008
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Default Re: Where's My Free Pro Tools 11 Upgrade?

Thanks Bruce, that was quick!
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Mac Pro 2009 with 2010 firmware, 12-Core 3.46ghz, 64gb RAM & working Thunderbolt, OS 10.13.6 and Windows 10
Macbook Pro 2011 17", 2.2ghz i7, 16gb RAM OS 10.12.6
Digi 003 Console, Focusrite Octopre and MOTU Traveler for extra analog-ADAT conversion, UAD Apollo Quad with Thunderbolt card, Apollo Twin mk11 and pci-e Octo, Adam A77X monitors.
Pro Tools 2018, Media Composer 8.9, Sibelius 8.7, Cubase Pro 10, Wavelab Pro 9.5, Logic Pro X, Mainstage 3.
Various apps, soft synths, FX plugins.
Plenty of hardware synths, rack gear, microphones etc.
And then there's the studio ;-)
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  #3  
Old 07-21-2013, 07:15 AM
keza31 keza31 is offline
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Join Date: Jun 2013
Location: canada
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Default Re: Where's My Free Pro Tools 11 Upgrade?

Thanks bruce, the story of my life! I tried the link you ve sent me!
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  #4  
Old 07-22-2013, 11:26 PM
jbkleyla jbkleyla is offline
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Join Date: Nov 2011
Location: Chicago, IL
Posts: 21
Default Re: Where's My Free Pro Tools 11 Upgrade?

Where do I found my serial number or activiation ID? Is this for my current version of Pro Tools? I also should have gotten an upgrade email.
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  #5  
Old 07-24-2013, 08:08 AM
wollyroger wollyroger is offline
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Join Date: Feb 2012
Location: Birmingham
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Default Re: Where's My Free Pro Tools 11 Upgrade?

Hi there,

I have just tried the case form link above, however when I click 'send' it takes me to 'force.com' and tells me:

"Authorization Required

You must first log in or register before accessing this page.
If you have forgotten your password, click Forgot Password to reset it."

????

Ta

Rog
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  #6  
Old 07-24-2013, 12:43 PM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,820
Default Re: Where's My Free Pro Tools 11 Upgrade?

Quote:
Originally Posted by wollyroger View Post
Hi there,

I have just tried the case form link above, however when I click 'send' it takes me to 'force.com' and tells me:

"Authorization Required

You must first log in or register before accessing this page.
If you have forgotten your password, click Forgot Password to reset it."

????

Ta

Rog
Hi Roger, look for an email from Avid CS.
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  #7  
Old 07-28-2013, 08:53 AM
Exxille Exxille is offline
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Join Date: Aug 2010
Location: Boston MA USA
Posts: 50
Default Re: Where's My Free Pro Tools 11 Upgrade?

Hi,

I Purchased PT 9 Student in 2011 and received my free upgrade to PT 10 upon release. I have been checking my email and have yet to receive my upgrade to 11. I have filled out the above form however I no longer have my activation card can you inform me as to how to obtain my serial number? I do have my original purchase receipt.

Thank you
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  #8  
Old 07-28-2013, 11:37 AM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,820
Default Re: Where's My Free Pro Tools 11 Upgrade?

Quote:
Originally Posted by Exxille View Post
Hi,

I Purchased PT 9 Student in 2011 and received my free upgrade to PT 10 upon release. I have been checking my email and have yet to receive my upgrade to 11. I have filled out the above form however I no longer have my activation card can you inform me as to how to obtain my serial number? I do have my original purchase receipt.

Thank you
Your email was sent to you on July 17th. Check the Private Message I sent you.
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  #9  
Old 07-28-2013, 12:07 PM
Exxille Exxille is offline
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Default Re: Where's My Free Pro Tools 11 Upgrade?

Well that was a swift response thank you bruce!
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  #10  
Old 07-28-2013, 02:12 PM
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bangbangbang bangbangbang is offline
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Join Date: Jul 2013
Location: Singapore
Posts: 88
Default Re: Where's My Free Pro Tools 11 Upgrade?

can the pro tools ver11 works with digi002rack ?

I own a copy of pro tools ver6.4, can it be used as a cross-upgrade ?
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