Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-25-2014, 01:23 AM
tristad tristad is offline
Member
 
Join Date: Nov 2014
Location: Fræna
Posts: 3
Default Lost my ilok. Looks scary

Hello guys.

I was so unfortunate to loose my ilok during movement last year. And during the movement, I had no use of pro tools. But I decided to contact ilok yesterday, and recieved answer that I should buy Zero Downtime Subscription for my ilok so I could start the recovery operation. I opened my wallet and payed them 30$ for that. Now, done that they say that since its to recently buyed I gotta go through a "cool off" period lasting a week to 2. december. But I can pay (additionally) 100$ to get this instantly done. If I don't pay the 100, Pro tools is useless until 2. december. If I got that one correctly.

Now, I get a mail from Ilok saying I must contact Avid to recieve a permanent license replacement. I never contacting Avid before, So I stumble a while in the menues and google to find information on what to do when u have a lost ilok. If im correct, I need to buy ASC to to get in contact with avid?? Thats about another 40$.

Well, I don't know what kind of guys I've started messing with, but this looks very serious. I'm kinda itchy about paying Avid 40$ just to inform them about my lost Ilok. Just to maybe end up Avid not want to help me out anyway? There is no free support included when u buy your product? This is unheard of by me. But I come from a small peacefull town in a small country.

Please inform me if I got this right or wrong. I hope this is not as difficult as it seems.

Thanks.
Reply With Quote
  #2  
Old 11-25-2014, 10:42 AM
tristad tristad is offline
Member
 
Join Date: Nov 2014
Location: Fræna
Posts: 3
Default Re: Lost my ilok. Looks scary

Thank you for contacting me. And so fast. Good service, thumbs up
Reply With Quote
  #3  
Old 11-28-2014, 04:17 AM
Valle Valle is offline
Member
 
Join Date: Nov 2014
Location: Italy
Posts: 1
Default Re: Lost my ilok. Looks scary

Can I get some help on that topic too please?

I'm mostly in the same situation, exception made for the fact I didn't purchased any ZDT support from iLok. I just got my RMA number and I'm wondering what to exactly do in order to get my licenses back from AVID saving as much money as possible.

Cheers
Reply With Quote
  #4  
Old 11-28-2014, 05:18 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 17,200
Default Re: Lost my ilok. Looks scary

Guys, the software licenses are almost like car keys. Don't lose them! If you do, would you expect that Mercedes sent you a brand new car if you lost your old one? That's why you pay for insurance.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #5  
Old 11-28-2014, 09:35 AM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,676
Default Lost my ilok. Looks scary

Quote:
Originally Posted by Valle View Post
Can I get some help on that topic too please?

I just got my RMA number and I'm wondering what to exactly do in order to get my licenses back from AVID saving as much money as possible.

Email all of your OEM's asking/begging for your licenses to be returned, remember humility and keep reminding them your a complete idiot to not have purchased ZDT and TLC before hand and you have now purchased them and will be forever grateful if they will help you

Been there done that
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #6  
Old 11-28-2014, 11:07 AM
Bill Denton Bill Denton is offline
Member
 
Join Date: Oct 2008
Location: Pittsburgh PA
Posts: 2,644
Default Re: Lost my ilok. Looks scary

Since I'm only working on my own stuff, only have my Pro Tools and a couple of freebie licenses it, and never have to take my iLok out of the computer I'm not too worried about it...

But if I had several thousand dollars worth of licenses on an iLok I'd be tempted to print out a little "price tag" showing the total value of everything on it, and stick it on the iLok as a constant reminder of its worth...
__________________
X
Note that all opinions, observations, whatever, in this post are mine, unless I'm being mean or am wrong, in which case it's somebody else's fault. I do not work for Avid (their loss)...my only relationship with Avid is that of a customer (when I'm not too poor to buy stuff, like now)...and that hot administrative assistant...that's more of a "thing" than a "relationship" (that should keep them guessing for a while...)

Just rockin'...what more is there?

Bill in Pittsburgh
Reply With Quote
  #7  
Old 11-28-2014, 11:10 AM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,676
Default Re: Lost my ilok. Looks scary

Quote:
Originally Posted by Bill Denton View Post
showing the total value of everything on it, and stick it on the iLok as a constant reminder of its worth...

Snd ZDT and TLC is only $30 annually
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
  #8  
Old 11-28-2014, 11:11 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 17,200
Default Re: Lost my ilok. Looks scary

I have several thousand dollars worth of licenses on several iLoks and my insurance company is most interested innwhat I do with the keys
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #9  
Old 12-10-2014, 04:02 PM
Marco Bernardo's Avatar
Marco Bernardo Marco Bernardo is offline
Member
 
Join Date: Jan 2007
Location: Lisboa, Portugal
Posts: 782
Default Re: Lost my ilok. Looks scary

Hi,

I need some help too.

The iLok that was lost have several licenses all from Avid, I don't mind paying the ASC code, because it was our fault that lost the iLok. And I'm very pleased that Avid could help me recover the licenses, but my question is, Do I need to pay for every license to recover, or the ASC code cover all licenses that it was in that ilok from Avid?

Thank you, Regards,
__________________
Marco Bernardo

Dialog Editor, Sound Designer, Re-Recording mixer

nMacPro 6Core/D500/512GB/64Gb ram | PT HD 12 HDN Thunderbolt | HD OMNI | Avid Artist Mix | Novation Impulse 25 | Waves Mercury Native | Audioease All In Bundle | SoundToys | McDSP Classic Pack | DUY Overpack | Arturia Beatstep Pro
Reply With Quote
  #10  
Old 12-10-2014, 04:05 PM
YYR123's Avatar
YYR123 YYR123 is offline
Member
 
Join Date: Dec 2010
Location: Austin TX
Posts: 13,676
Default Re: Lost my ilok. Looks scary

It should cover everything Marco. Have all your info to present but yes once it's started (if they can help you) it is only a one time fee for the recovery
__________________
Daniel
HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue


http://www.sknoteaudio.com/ plugins rock and are affordable.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lost ilok Covenslayer Pro Tools 10 1 11-30-2012 12:10 PM
Lost Ilok protools123 macOS 0 04-30-2012 04:20 PM
lost my ilok emlyn t Windows 5 08-10-2011 12:00 PM
lost my ilok davidlustrup Pro Tools 9 3 12-30-2010 03:47 AM
Lost thread "Stolen or lost iLok" stargazer Pro Tools TDM Systems (Mac) 0 03-18-2006 04:44 PM


All times are GMT -7. The time now is 01:54 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com