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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
01-15-2014, 03:11 AM
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AVID Support is Rubbish
So I buy the Eleven rack expansion pack for my Mac. It doesn't recognise the serial number and says contact Avid. I am told that I have to activate the upgrade through a Windows machine. There is no explanation as to how to do this and as it happens I don't have a Windows machine. I am then told to find a friend with a Windows machine - really !!!
So I give up - does anyone know how to activate the elven upgrade on a mac or can they recommend alternative recordings products for Mac. O BTW this has taken over 3 weeks and still isn't resolved AVId what are you playing at? 
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#2
01-15-2014, 03:29 AM
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Re: AVID Support is Rubbish
Quote:
Who's the dealer you bought it from? can't they help you with it! Or let us know where it fails to complete the activation process, how far you get and what happens! Chris
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PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring.
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#3
01-15-2014, 04:54 AM
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Re: AVID Support is Rubbish
Oops!!! posted in wrong thread!!
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Kevin Vaught owner/operator of Black Hole Productions Pro Tools 10.3.8 Sweetwater CS400 Core i7 3.4Ghz 16GB RAM Dual 24" Monitors 500GB System drive 2TB Audio Drive 1TB Sample drive PTIEP AIR ver 2 EWQLSO Premium Mackie 1640i Main Interface Eleven Rack with ERXP Secondary Interface Mackie HR824 MKII Monitors Too many guitars to count Too many amps as well "When the power of love overcomes the love of power, the world will know peace." Jimi Hendrix Last edited by Kevin Vaught; 01-15-2014 at 08:31 AM. Reason: Posted in wrong thread
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