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  #1  
Old 01-15-2014, 04:11 AM
Ste7eg Ste7eg is offline
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Join Date: Jan 2014
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Default AVID Support is Rubbish

So I buy the Eleven rack expansion pack for my Mac. It doesn't recognise the serial number and says contact Avid. I am told that I have to activate the upgrade through a Windows machine. There is no explanation as to how to do this and as it happens I don't have a Windows machine. I am then told to find a friend with a Windows machine - really !!!

So I give up - does anyone know how to activate the elven upgrade on a mac or can they recommend alternative recordings products for Mac.

O BTW this has taken over 3 weeks and still isn't resolved
AVId what are you playing at?
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  #2  
Old 01-15-2014, 04:29 AM
crizdee's Avatar
crizdee crizdee is offline
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Default Re: AVID Support is Rubbish

Quote:
Originally Posted by Ste7eg View Post
So I buy the Eleven rack expansion pack for my Mac. It doesn't recognise the serial number and says contact Avid. I am told that I have to activate the upgrade through a Windows machine. There is no explanation as to how to do this and as it happens I don't have a Windows machine. I am then told to find a friend with a Windows machine - really !!!

So I give up - does anyone know how to activate the elven upgrade on a mac or can they recommend alternative recordings products for Mac.

O BTW this has taken over 3 weeks and still isn't resolved
AVId what are you playing at?
Hi,

Who's the dealer you bought it from? can't they help you with it!

Or let us know where it fails to complete the activation process, how far you get and what happens!


Chris
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  #3  
Old 01-15-2014, 05:54 AM
Kevin Vaught Kevin Vaught is offline
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Default Re: AVID Support is Rubbish

Oops!!! posted in wrong thread!!
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Kevin Vaught owner/operator of
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Mackie 1640i Main Interface
Eleven Rack with ERXP Secondary Interface
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Too many amps as well

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Last edited by Kevin Vaught; 01-15-2014 at 09:31 AM. Reason: Posted in wrong thread
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