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Old 11-14-2019, 07:42 PM
DHS DHS is offline
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Default MTRX activation issue

Bought a MTRX to replace my HD I/O from a guy on reverb.
He said it was unregistered (I was skeptical because you have to register in order to get dad man rocking) but maybe he had more than one mtrx.
Anyway he didnt send a activation card. I reached out thinking this was no big issue and he has since gone silent. Without activation this thing is basically a brick as Im an s6 user. He wont respond to transfer of ownership request. He wont respond to text or emails. I have the unit and the serial but not sure if I can escalate this as a support case without some participation from him.
Anyone had experience?
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Old 11-14-2019, 08:10 PM
BScout BScout is offline
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Default Re: MTRX activation issue

The MTRX activation card gives you: digilink i/o license and MTRX firmware/DADman software.

If you had an HD I/O you should already have the digilink I/O license.

For the firmware/DADman software, you can download it from Digital Audio Denmark's site. It's the same installers/firmware/user manual as Avid's (sometimes it pops up first there and sometimes on Avid's site. But make no mistake, DAD is doing all the work and not Avid.) Create a free "support" account and then you have access to the downloads.

Not a big deal.

http://www.digitalaudio.dk/page1150....orgpageid=1896
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Pro Tools Ult 2019.6, HDX 3, MTRX/SPQ, HD OmniMac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
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Old 11-14-2019, 08:32 PM
DHS DHS is offline
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Default Re: MTRX activation issue

I do have a digilink Auth. I also tried to download from dadman before posting this originally and for some reason I get a server error. or rather Bad Request (Invalid Hostname)
Thanks for your help though.

Last edited by DHS; 11-14-2019 at 08:44 PM.
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Old 11-14-2019, 08:47 PM
DHS DHS is offline
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Default Re: MTRX activation issue

Anyone have a dadman installer available?
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Old 11-14-2019, 09:32 PM
BScout BScout is offline
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Default Re: MTRX activation issue

Seems DAD's server host is having temporary problems.

You can get to it from Avid's site without having it registered. Log into my.avid.com. Go to the "Download Center" (right column, second block.) If you haven't linked your account, do it now so you have access.

Go to the bottom for "MTRX / DADman", click and you'l have access to download.

You want the top one. chances are you'll need to do the firmware update. First install DADman and then do the firmware update (Device List window in DADman, right click on MTRX you want to update, select firmware update, point to file downloaded -- it'll take care of itself including rebooting so don't have Pro Tools running)
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  #6  
Old 11-14-2019, 09:40 PM
DHS DHS is offline
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Default Re: MTRX activation issue

Dude... if you're ever in SF Starbucks on me.
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