-9035 after importing files in PT 6.01 OSX

[houser]

Dear DUC,

Is anyone else having problems with -9035 when importing under 6.01 or later?
This has been asked at the Post & Surround forum at
this link
with little response, so I was hoping someone else could shed some light on this?

best regards
Janne A,

[DigiTechSupt]

Janne,

Make sure there are no slashes (/, \) or other none standard characters in your drive and folder names. For example Drive1 is fine, but Drive/1 is not.

Also, make sure all of your drives are fomatted Mac OS Extended (HFS+) by Disk Utility in OS X and not HFS.

You may encounter a –9035 error when opening Pro Tools sessions or media files residing on an HFS-formatted hard drive or if the filenames contain “international characters” (any characters in the Extended ASCII set). You should transfer any Pro Tools files from the HFS volume by opening them in Pro Tools 6.x , and then using Save Session Copy In to save a copy to an HFS+ formatted hard drive. Files can also be copied from an HFS volume to an HFS+ volume in the Finder. However, in order to use these files in Pro Tools 6.x , you must first remove the original HFS files from your system, either by deleting the files from the HFS volume, or by unmounting the HFS volume.

Hope this helps.

Mike

[houser]

Mike,

Thanx for reply.
There are no HFS volumes in our setup.
We see this problem in at least three scenarios:
* When opening OMF files from certain versions of Media Composer
(OMFs that may have been created on HFS volumes, but I would not know)
* When importing certain soundfiles from a local disk.
* When using Mtools client to send files into Protools.

I will quote an esteemed colleagues posting on another forum
to try and shed some light and beef up the clues:

Begin quote:
One example: today I imported 5 tracks from a fully functional
PT-session into another fully functional PT-session:
-9035 big-time.
Couldn't play, after closing and trying to open the session it wouldn't
even open the session, stating: -9035.

I tried everything I could think of: renaming and re-linking etc. but
the files were so bad according to PT, that nothing I did helped...

What I finally did was to trash the 3 prefs and open a copy of the
session, that I fortunately had done previously. Did the same track
import and everything worked perfectly.

Seems to me that PT has some import problems, sometimes...

For instance: when you have imported something that that trigs the
-9025-message, the files doesn't have the same name in finder as in the
workspace... How can that be I wonder???
end quote/

[mike connelly]

Unfortunately, there seem to be a number of other things that can cause this error, but digi refuses to look into them and instead just regurgitates answers similar to the one given here.

Good luck.

[sleadley]

When I see this it is usually related to a certain disk. Openeing the session, if you can, and doing a 'save as' with audio to another drive will allow you to work on the session. Sessions that exhibit this are usually ones that use WAV files.

Simon L..

[DigiTechSupt]

Houser,

What type of drives are you using?
Have they all been initialized with Disk Utility?
If the drive was originally formatted in OS 9 or with any other application, backup the drive and reinitialize it with Disk Utility as an HFS+ volume.

Are there any languages other than English installed on the system or any non-English characters in the file/folder names?

Mike

[sleadley]

In my case these were new La Cie D2 drives formatted with Apple disk util. I can open the sessions but not play them. 'Save as' solves the problem when I go to another drive

Simon L.

[houser]

Mike,

All drives are formatted with the ADU as HFS+.
We have seen these problems on all our systems, Firewire and Fibrechannnel drives
and at a few colleagues PT LE home setups as well.
It seems to be a pretty universal bug...most certainly based on characters
and OSX.
We don't use swedish characters in the names of the sessions but I guess
the fact that there may be swedish characters somewhere on the system
could mess things up...but I would then need to ask Apple to re-write OSX rather
than us stop using our own language..,-)
Illegal characters and permissions seem to be the culprits under OSX for
most problems we have had since upgrading to OSX.

..oh and while we are at it....as much as we are irritated by these bugs...
our three PT HD systems have never been more stable than they are now...
just a few kind words on the way...as only problems seem to pop up on the DUC.
regards
Janne A.

[DigiTechSupt]

Janne,

We are currently looking into the issue. For now make sure there are no Swedish characters in the path names to the audio or session files as a work around. You may need to rename drives, folders, etc.

Mike

[houser]

Great to hear you are looking into it...
there are no swedish characters in the path or anywhere on th audio drives.
There may be such characters elsewhere on the system where a file may be named
using å ä or ö. (am I causing anyone on the DUC to have 9035s when I use these
characters in this mail?..,-)
By again, the problems are triggered without the direct intervention of such characters.

Not to drift of the topic of this thread...but will the fibrechannel fix also be rolled
into the next update? If it is not...we will not be able to upgrade anyway.
I have some info, including users on the daw-mac list that the -9035s have dissapeared
under 6.1...that may or not be true and may or may not be relevant to this discussion.

Man, I don't envy you guys troubleshooting your world of daws...I have my hands full with half
a dozen finely tuned little systems..,.-9
keep it up!!

regards
Janne A.