Upgrade Plan did not auto renew, now expired

[tpann]

Hello,

I am "working" with Avid on this but it's a slow process and they do not seem intent on being proactive so I'm going to ask this question here.

I paid for an auto-renewing subscription to Pro Tools 12 in 2016. It was supposed to auto-renew on November 12.

I had a valid, up-to-date credit card attached to my account.

The subscription expired because, as Avid puts it, I did not renew it.

Can anybody offer any insights into this? Was I supposed to actively renew my subscription? I was under the impression that it would automatically renew, since I had a credit card on there.

Thank you,
Tim