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  #171  
Old 02-20-2017, 12:20 PM
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jeffro jeffro is offline
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by TimTee View Post
Hi,
being faced with another issue again. Started up pro tools today, and it told me to go renew my license. My subscription is paid and active, once agin, not sure why it's doing this! pro tools opened today, but seems to be saying tomorrow (the 21st) it will expire. In the middle of an important project cannot afford any downtime. Thanks!

case #03150901
Please look for a case notice email. Thanks.
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  #172  
Old 02-20-2017, 01:14 PM
TimTee TimTee is offline
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Default Re: Pro Tools license expired on an Active Subscription

got the email thx. Any chance this issue will be addressed in future? Seems like a very very common issue around people I work with.
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  #173  
Old 02-20-2017, 09:40 PM
flat7 flat7 is offline
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Default Re: Pro Tools license expired on an Active Subscription

Same issue here, paid for my subscription in December 2016, tried to open PT a few days ago, message in iLok License manager, no active subscription. This is a real pain in the butt, please fix. Have opened case.
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  #174  
Old 02-22-2017, 04:55 PM
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jeffro jeffro is offline
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by flat7 View Post
Same issue here, paid for my subscription in December 2016, tried to open PT a few days ago, message in iLok License manager, no active subscription. This is a real pain in the butt, please fix. Have opened case.
Welcome to the community.

I see this was solved via your support case.
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  #175  
Old Yesterday, 10:31 AM
rdolmat rdolmat is offline
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Default Re: Pro Tools license expired on an Active Subscription

WTF is wrong with this crap.?! Why does this happen every month for me? I have a client sitting right behind me...my sub renews on 23rd of every month. And every flipping month on 24th I have to embarrassingly cancel sessions with clients because of this crap.
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rich
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  #176  
Old Yesterday, 11:02 AM
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by rdolmat View Post
WTF is wrong with this crap.?! Why does this happen every month for me? I have a client sitting right behind me...my sub renews on 23rd of every month. And every flipping month on 24th I have to embarrassingly cancel sessions with clients because of this crap.
Hi rdolmat,
We've just checked in our system, and the license is all set and ready to use. Please let us know if there are other issues with your license. We'll be looking closely on this.

Thank you and sorry for the inconvenience it might have caused you.
Regards,
TD
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