Pro Tools HD 9 will not open on refurbished HPz820 with Windows 7 64 bit

[Mascola24]

Hello. Longtime PT user here. After upgrading to an HP Z820 Workstation with Windows 7 Pro 64 bit with SP1 and optimizing my system using the Windows Optimizations for PT list, I cannot get my version of Pro Tools HD 9 to open.

When I launch PT from the desktop icon/start menu nothing happens. No splash screen. No error message. If I go under the Task Manager and click the Processes tab, ProTools.exe is present. So it seems like the computer is recognizing the executable but for some reason the launch process is held up by something. When I try launching PT a second time, I get a window that says "Only one session of pro tools is allowed at a time".

I've tried reinstalling PT several times, in several combinations: from my install DVD, from the 9.02 and 9.05 full install downloads from the Product Download links from my Avid account, etc. Thinking it was a driver conflict I uninstalled every driver I could think of, my wireless card driver, my GPU... I've also tried installing several different GPU drivers for Quadro 4000. I've went through Avid's tech support and they could not resolve the issue, even after escalating it to the point where their engineers were looking the problem. Lastly, I performed clean format fresh install of Windows 7 Pro with Service Pack 1 on my HDD. Still can't open PT. No splash screen. Still see the ProTools.exe taunting me in the Processes tab of the Task Manager.

This is a last ditch effort to get the system working before replacing my new computer. It was really expensive so I'd prefer not to, so any advice would be appreciated!

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My system is a 2x E5-2670 Eight Core 2.6Ghz 16GB 512GB SSD DVDRW Quadro 4000 850W

SiSoftware Sandra

ID
Host Name : HP-Z820
Workgroup : WORKGROUP

Computer
Model : HP Z820 Workstation 103C_53335X G=D
Serial Number : 2UA23*****
Chassis : HP Mini Tower
Mainboard : HP 158B
Serial Number : 2UA23*****
BIOS : HP J63 v03.65 12/19/2013
Intel vPro : 7.01.21.1134
Total Memory : 15.93GB DIMM DDR3

Processors
Processor : Intel(R) Xeon(R) CPU E5-2670 0 @ 2.60GHz (8C 16T 2.6GHz, 2.6GHz IMC, 8x 256kB L2, 20MB L3)
Processor : Intel(R) Xeon(R) CPU E5-2670 0 @ 2.60GHz (8C 16T 2.6GHz, 2.6GHz IMC, 8x 256kB L2, 20MB L3)
Socket/Slot : FC LGA2011

Chipset
Memory Controller : HP Core DMI2 (Sandy Bridge-E) 100MHz
Memory Controller : Intel Core (Sandy Bridge-E) Integrated Memory Controller Registers 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit
Memory Controller : Intel Core (Sandy Bridge-E) Integrated Memory Controller Registers 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : SanMax M393B5170GB0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600
Memory Module : SanMax M393B5170GB0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600
Memory Module : SanMax M393B5170GB0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600
Memory Module : SanMax M393B5170GB0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600

Video System
Monitor/Panel : ACI VS248
(1920x1080, 24.0")
Video Adapter : NVIDIA Quadro 4000 (8CU 256SP SM5.0 950MHz, 2GB 2.81GHz, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA Quadro 4000 (256SP 8C 950MHz, 2GB 2.81GHz)
Compute Shader Processor : NVIDIA Quadro 4000 (256SP 8C 950MHz, 2GB 2.81GHz)

Storage Devices
SanDisk SD8SB8U512G1122 (512.1GB, SATA600, 2.5", SSD) : 477GB (C:)
hp DDVDW TS-H653R (7.5GB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 477GB (NTFS) @ SanDisk SD8SB8U512G1122 (512.1GB, SATA600, 2.5", SSD)
Pro Tools (D:) : 7GB (CDFS) @ hp DDVDW TS-H653R (7.5GB, SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : HP Patsburg LPC Controller
LPC Legacy Controller 1 : T0 1C-11
Audio Device : HP Patsburg High Definition Audio Controller
Audio Codec : Realtek Semi 262 High Definition Audio
Audio Device : HP GF100 High Definition Audio Controller
Audio Codec : nVidia Mutara V08 [NV2]
Audio Codec : nVidia Mutara V08 [NV2]
Audio Codec : nVidia Mutara V08 [NV2]
Serial Port(s) : 1
Disk Controller : HP Patsburg IDE-r Controller
Disk Controller : HP Patsburg 6 Port SATA AHCI Controller
Disk Controller : HP SAS2208 PCI-Express Fusion-MPT SAS-2
Disk Controller : HP Patsburg 4-Port SATA Storage Control Unit
USB Controller 1 : HP Patsburg USB2 Enhanced Host Controller #2
USB Controller 2 : HP Patsburg USB2 Enhanced Host Controller #1
USB Controller 3 : HP TUSB73x0 SuperSpeed USB 3.0 xHCI Host Controller
FireWire/1394 Controller 1 : HP FW322/323 IEEE1394 OHCI FireWire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : Intel SNB-E XMB Ch 0 SMBus
SMBus/i2c Controller 3 : Intel SNB-E XMB Ch 1 SMBus
SMBus/i2c Controller 4 : Intel SNB-E XMB Ch 0 SMBus
SMBus/i2c Controller 5 : Intel SNB-E XMB Ch 1 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) 82574L Gigabit Network Connection (Ethernet)
Wireless Adapter : TP-LINK 450Mbps Wireless N Adapter (802.11n (HT), AES-CCMP, 216.7Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[YYR123]

Trash prefs and try again


Hold down n and see what happens

You installed ASIO or your driver for your interface?

[albee1952]

Indeed. This machine should do a good job.
What exact version of PT9(and have you tried a few different builds)?
What is your interface(and is Windows trying to use it as the "default playback device"?
Is windows fully updated(Service Pack 1)?
when you run the PT installer, are you right-clicking the Setup file and using the Run as admin option?(you should for anything you install on windows 7)
Is PT set to always Run as Admin?
FWIW, I have a friend that uses a Z800 with PT12.3 and its a powerhouse

[junkgear]

Do you get an icon in the taskbar?

[Mascola24]

Originally Posted by YYR123

Trash prefs and try again

Hold down n and see what happens

You installed ASIO or your driver for your interface?

After it didnt work with my interface drivers I did install ASIO. I've trashed my preferences several times but will try again with the Ctrl N thing. Thank you

Originally Posted by albee1952

What exact version of PT9(and have you tried a few different builds)?

I've tried 9.0.2, 9.0.5 and 9.0.6 from Avid's Download Manager directly on their site as well as my install DVD, which is 9.0.2.

Originally Posted by albee1952

What is your interface(and is Windows trying to use it as the "default playback device"?

My interface is an Avid Omni. According to Pro Tools Tech Support, the interface doesn't even need to be powered on for the splash screen to show. He instructed me to try it with my Native card uninstalled as well. I currently have been troubleshooting without the interface/native card in the loop.

Originally Posted by albee1952

Is windows fully updated(Service Pack 1)?

Yes.

Originally Posted by albee1952

when you run the PT installer, are you right-clicking the Setup file and using the Run as admin option?(you should for anything you install on windows 7)

I believe so, yes. Will try again just to be sure.

Originally Posted by albee1952

Is PT set to always Run as Admin?

If you mean is the 'Run this program as an administrator' checkbox under the Compatibilty tab of the Pro Tools Properties window, then yes. I have tampered with all of the checkboxes on this tab. Nada.

Originally Posted by albee1952

FWIW, I have a friend that uses a Z800 with PT12.3 and its a powerhouse

The computer is a beast! I just wish Pro Tools would work on it

[Mascola24]

Originally Posted by junkgear

Do you get an icon in the taskbar?

Nothing in the taskbar, however I can locate a Pro Tools icon from the start menu.

[ChuckS]

I don't remember if 9 used iLok or hardware for auth, but if iLok, iLok provides a legacy drivers folder with the regular installer. This might be an instance where installing the old driver will help with compatibility issues. Hanging that early might be indicative of that. Create a system restore point just in case you need to unwind any changes. If you want to experiment, download the demo of 11HD and see if that runs. It may be a low level 64 vs 32 bit driver thing.

[albee1952]

Originally Posted by ChuckS

I don't remember if 9 used iLok or hardware for auth, but if iLok, iLok provides a legacy drivers folder with the regular installer. This might be an instance where installing the old driver will help with compatibility issues. Hanging that early might be indicative of that. Create a system restore point just in case you need to unwind any changes. If you want to experiment, download the demo of 11HD and see if that runs. It may be a low level 64 vs 32 bit driver thing.

PT9 uses iLok and at this point, I would recommend using a newer iLok 2 or 3 over the old key-shaped first gen

[ChuckS]

Originally Posted by albee1952

PT9 uses iLok and at this point, I would recommend using a newer iLok 2 or 3 over the old key-shaped first gen

IIRC there were several issues with 1st gen iLoks on USB 2.x ports. So that might be a hardware issue if the OP is still using 1G iLok.

[EGS]

Originally Posted by ChuckS

IIRC there were several issues with 1st gen iLoks on USB 2.x ports. So that might be a hardware issue if the OP is still using 1G iLok.

I use 1st gen iLok/USB2 on two Win 7/PT9 rigs. Never an issue.