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#11
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Re: Does AVID answer anything...phones...e-mail? WTF
Problem solved! thanks for the help everybody. :)
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Don't be a puppet on strings! |
#13
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Re: Does AVID answer anything...phones...e-mail? WTF
Quote:
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Patrick www.LightWingStudios.com Musical Instrument Protection Accessories...Made In America. Dell Precision T7910, Dual Processors (total 20 Cores), 128GB RAM, 4 @ 2TB SSDs, 1 @ 4TB HDs, Nvidia 2GB Dual Monitor Card, Dual LG 48" TVs used as Monitors, Arturia 88 Midi Controller, Black Lion USB Audio Interface, Mackie HR-828 Monitors, Katana Head, Fishman Triple Play, Win 10 Pro, PT 2023.3 Studio, only the Plugins I NEED, WAY TOO MANY Guitars...and an AMAZING wife! AxeShield HD, AmpShield HD, KeyShield HD, AxeSak, AxeGlove, AxeCap & PedalShield |
#14
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Re: Does AVID answer anything...phones...e-mail? WTF
Quote:
Man, I wish I had your luck. lol. It's all good now, got it sorted out. Thanks peeps!
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Don't be a puppet on strings! |
#15
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Re: Does AVID answer anything...phones...e-mail? WTF
Glad you got the support you needed.
My personal experience with Avid support has been limited to Sibelius. I've never had to use support for Pro Tools. OOPs I take that back. I think it was PT 8 or something. There was a CS update that wouldn't work on some Win Doze computers...I was using Win Doze at that time. They had to email me a new installer, which happened rather quickly if I recall. Anyway, the only other interaction with Avid support that I've had has been license issues with Sibelius. When I upgraded to the full version from First, the upgrade code wouldn't work. I emailed, got a temp license next day. It took two temp licenses to get it fixed, but I was still able to work. They got it fixed days before the second temp license expired. The next issue was just recently. My new iMac took a dump on me 6 days after I got it. Apple had to replace the logic board, and since Sibelius is licensed to the machine and I had no way of deactivating the license, I could not re-license to the new machine. Avid not only reset the license on their end, they also explained how to fix the license files on my end to make it work. Throw in two days of weekend, and I had it up and running again in 4 days. Apple service center took 15 days to fix my machine, and that was all waiting for a new logic board to arrive. Thankfully my old machine was still very capable and only lacked Sibelius. (I LIKE the iLok for that reason alone). I was still able to work. Well anyway, I'm glad you got it taken care of. I just wanted to toss out my $.02 worth of experience with Avid support, as little as it has been.
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"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob Squaw Creek Road Studio Pro Tools Ultimate (2024.3.1)| Pro Tools Carbon | Sibelius Ultimate (2024.3.1) | M2 Max Mac Studio w/64GB RAM | 1TB SSD | Mac OS 14.4.1| (Main Rig) | 3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Ventura 13.3.1 | Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | |
#16
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Re: Does AVID answer anything...phones...e-mail? WTF
same here
AVID 03802451 10/13/19 New Case no answer since one week !
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Mac Studio - Ventura- 64 Gb ram - SSD int 2T - SSD ext 4T - Antelope Galaxy 32 |
#17
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Re: Does AVID answer anything...phones...e-mail? WTF
Good luck my friend. It seemed as soon as I posted here, everyone helped it get pushed to the top and taken care of. Boiled down to them sending me the wrong kind of code. I got it worked out, but I know how frustrating it can be.
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Don't be a puppet on strings! |
#18
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Re: Does AVID answer anything...phones...e-mail? WTF
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I escalated H-Mans support case to Avid Support but I guess and hope your issue is resolved seeing it was a month ago you posted otherwise let me know.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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