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  #1  
Old 05-13-2004, 08:59 AM
Ralf Ralf is offline
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Join Date: Aug 2003
Location: Netherlands
Posts: 7
Default ProTools 6.4 unexpectedly quits at startup

Hi all,

I have installed protools 6.4 on OSX10.3.3. I use it with a DIGI002R. At startup time of protools it unexpectedly quits. I dont even get a splash screen. I've tried a clean install of OSX 10.3, updated the system with the latest apple updates (and no other apps), and installed 6.4 version of protools. Before it fails, the 1394 firewire light does not light up. I've attached the crash report below. Also, when i start iTunes 4.5, the firewire light does eluminate for about 7 seconds and then turns off. If i start the digidesign coreaudio setup program, the firewire light eluminates and stays eluminated (until i quit the coreaudio setup program). So it looks like something is wrong with the coreaudio setup/program.

I really hope that this sounds familiar to anyone here, and that somebody can tell me what the cause is and how i can fix this.

Cheers,

Ralf Nijholt

For the techies, here's the crash log:

Date/Time: 2004-05-13 17:35:22 +0200
OS Version: 10.3.3 (Build 7F44)
Report Version: 2

Command: Pro Tools LE 6.4
Path: /Applications/Digidesign/Pro Tools/Pro Tools LE 6.4
Version: ??? (???)
PID: 489
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000008

Thread 0 Crashed:
0 File_OSX_Rel 0x02cb7998 0x2aec0d0 + 0x1cb8c8
1 File_OSX_Rel 0x02ca8688 0x2aec0d0 + 0x1bc5b8
2 File_OSX_Rel 0x02b6cc34 0x2aec0d0 + 0x80b64
3 File_OSX_Rel 0x02cef698 0x2aec0d0 + 0x2035c8
4 File_OSX_Rel 0x02b6cc34 0x2aec0d0 + 0x80b64
5 File_OSX_Rel 0x02cf6af8 0x2aec0d0 + 0x20aa28
6 File_OSX_Rel 0x02cf6e34 0x2aec0d0 + 0x20ad64
7 File_OSX_Rel 0x02cf8414 0x2aec0d0 + 0x20c344
8 File_OSX_Rel 0x02b6cc34 0x2aec0d0 + 0x80b64
9 File_OSX_Rel 0x02cc7e6c 0x2aec0d0 + 0x1dbd9c
10 ProTools_LE_OSX_Rel 0x022ec2ec 0x2008000 + 0x2e42ec

PPC Thread State:
srr0: 0x02cb7998 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24002224 xer: 0x00000004 lr: 0x02cb7990 ctr: 0x02eef570
r0: 0x02cb7990 r1: 0xbfffedd0 r2: 0x01527000 r3: 0x00000000
r4: 0x00000002 r5: 0x00000003 r6: 0x06e1cce0 r7: 0x00000000
r8: 0x00000003 r9: 0xbfffe9d4 r10: 0x0655c378 r11: 0x44002226
r12: 0x01642aac r13: 0x00000000 r14: 0x00000000 r15: 0x016ebf38
r16: 0xbffff57c r17: 0xbffff550 r18: 0x028b71a8 r19: 0x0125dc10
r20: 0x0125cd80 r21: 0x012262f0 r22: 0x01226138 r23: 0x00000001
r24: 0x00000001 r25: 0x00000000 r26: 0x016ebb70 r27: 0x00000002
r28: 0x015244a0 r29: 0x01569ee8 r30: 0x015900e0 r31: 0xbfffee30

Binary Images Description:
0x1000 - 0x9fff Pro Tools LE 6.4 /Applications/Digidesign/Pro Tools/Pro Tools LE 6.4
0x287000 - 0x2d29b1 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29c0 - 0x2eacad Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
0x2ec1f0 - 0x2edf7b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking
0x30fee0 - 0x30ff92 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x310180 - 0x310235 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x310450 - 0x3104f3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x310570 - 0x3105e7 CFMPriv_System PEF binary: CFMPriv_System
0x310890 - 0x310960 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x3109e0 - 0x310ab3 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x310b90 - 0x310c4b CFMPriv_Help PEF binary: CFMPriv_Help
0x310c50 - 0x310d1a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x310da0 - 0x310e76 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x310ef0 - 0x310fc3 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x311050 - 0x311135 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x3111b0 - 0x311286 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib
0x311360 - 0x31141e CFMPriv_Print PEF binary: CFMPriv_Print
0x311440 - 0x31150d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x311590 - 0x311672 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x3116f0 - 0x3117c3 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x311840 - 0x311913 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x3119f0 - 0x311ab2 CFMPriv_AE PEF binary: CFMPriv_AE
0x311ac0 - 0x311b85 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x311c00 - 0x311cd7 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x311d60 - 0x311e43 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x311ec0 - 0x311f9a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x312010 - 0x3120f0 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x312180 - 0x312266 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x312340 - 0x312417 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x312420 - 0x3124e2 CFMPriv_QD PEF binary: CFMPriv_QD
0x3125e0 - 0x3126c9 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x405000 - 0x631d01 DAE PEF binary: DAE
0x633000 - 0x6a47f4 DSI PEF binary: DSI
0x6a5000 - 0x6faf6f DirectIO PEF binary: DirectIO
0x6fb000 - 0x758175 DUI.shlb PEF binary: DUI.shlb
0x759000 - 0x7b90c6 MultiShellCode PEF binary: MultiShellCode
0x1008000 - 0x114d622 DHS.shlb PEF binary: DHS.shlb
0x2008000 - 0x2ab1e80 ProTools_LE_OSX_Rel PEF binary: ProTools_LE_OSX_Rel
0x2ab1e90 - 0x2aeafc1 Mem_MSL.Carbon.Shlb PEF binary: Mem_MSL.Carbon.Shlb
0x2aeafd0 - 0x2aec0c4 FicClockComponent_Relpwpc PEF binary: FicClockComponent_Relpwpc
0x2aec0d0 - 0x2de5ab1 File_OSX_Rel PEF binary: File_OSX_Rel
0x2de5ac0 - 0x30abc69 NeoAccessProPPC.shlb PEF binary: NeoAccessProPPC.shlb
0x30abc70 - 0x31a8ea7 OMFToolkit PEF binary: OMFToolkit
0x31a8eb0 - 0x31ae087 Mem.Shlb PEF binary: Mem.Shlb
0x6575000 - 0x65c1fff ??? ??? (0.0.1d1) /Library/Frameworks/DigiMachOServices.framework/DigiMachOServices
0x81eb0000 - 0x81eeefff com.apple.audio.midi.CoreMIDI 1.4 (29) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x8d76c000 - 0x8d76dfff DVComponentGlue /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90122fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90190000 - 0x9023dfff com.apple.CoreFoundation 6.3.4 (299.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90280000 - 0x904f9fff com.apple.CoreServices.CarbonCore 10.3.3 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90570000 - 0x905defff com.apple.framework.IOKit 1.3.2 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x90699fff com.apple.CoreServices.OSServices 3.0 (3.0.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.2 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90910000 - 0x90983fff com.apple.DesktopServices 1.2.1 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x910b0000 - 0x910fffff com.apple.bom 1.2.4 (63) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x912a0000 - 0x912bdfff com.apple.audio.SoundManager 3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91320000 - 0x913defff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91460000 - 0x91473fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x914a0000 - 0x91509fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x91560000 - 0x91619fff com.apple.QD 3.4.63 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91670000 - 0x916a8fff com.apple.AE 1.3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x91890000 - 0x9189cfff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x919c0000 - 0x91a33fff com.apple.NavigationServices 3.3.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x91ab0000 - 0x91ac4fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91ae0000 - 0x91aebfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x91bb0000 - 0x91d45fff com.apple.QuickTime 6.5.1 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x920c0000 - 0x922a7fff com.apple.security 2.2 (164.1) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x92430000 - 0x92468fff com.apple.LaunchServices 10.3 (84) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x92740000 - 0x92777fff com.apple.CFNetwork 1.2.1 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x927d0000 - 0x92b54fff com.apple.HIToolbox 1.3.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x92d30000 - 0x92d80fff com.apple.HIServices 1.4.0 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x935d0000 - 0x938a6fff com.apple.CoreGraphics 1.203.12 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x94060000 - 0x94078fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x94b20000 - 0x94bacfff com.apple.ink.framework 1.1.1 (55.6) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x96b40000 - 0x96b6efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96bf0000 - 0x96c7ffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

__________________
Mac G4 DP 1.42Ghz
OSX 10.3
2Gb RAM
2x120Gb HD
DIGI002RACK
PTLE6.4
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  #2  
Old 05-13-2004, 02:39 PM
MoreMeintheMonitors MoreMeintheMonitors is offline
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Join Date: Mar 2003
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Posts: 471
Default Re: ProTools 6.4 unexpectedly quits at startup

Go thru all the troubleshoots (trashing prefs, databases) indicated in the sticky thread at the top of each forum, then try it again.

Core Audio is NOT used by Pro Tools, only by other applications to use the Digi hardware. Make sure no other application is launched that is using Core Audio (including setting your Sound control panel to built in hardware) before launching Pro Tools.
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  #3  
Old 05-14-2004, 04:43 AM
Ralf Ralf is offline
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Posts: 7
Default Re: ProTools 6.4 unexpectedly quits at startup

I think i've followed the steps. Trashing the database, prefs etc. Even when i format my harddrive, reinstall osx 10.3, install the updates, install PT6.4 i get the same result (unexpectedly quit). There are no other apps running.
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2Gb RAM
2x120Gb HD
DIGI002RACK
PTLE6.4
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  #4  
Old 05-14-2004, 06:52 AM
dkrz dkrz is offline
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Default Re: ProTools 6.4 unexpectedly quits at startup

Make sure Classic is not set to Auto Launch on start up.

Make sure your system drive is not set for Journaling. (can be checked in the Disc Utility application)

You could have some bad ram. (OSX is quite picky when it comes to ram)

Take all of the third party ram out of the computer and just leave in the ram that came stock with the system. Then try launching LE.

Create a new administrator user account and do a fresh install of LE in there. See if it runs ok then.

Are you using the developer CHUD Tools? If so, turn off the processor nap function if it’s enabled.

Are you using any type of anti virus software that may be running in the background?

dk
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