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Old 07-01-2018, 03:51 PM
ajeter7 ajeter7 is offline
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Default Not provided with license

Upgraded today to a subscription and ilok never had a license sent to it. My user name was correct as I went through the purchase process. Frustrating because I shelled out my cash, can't use pro tools now, and probably won't get resolution for a week. Anyone have ideas? Thanks.
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Old 07-01-2018, 07:51 PM
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jeffro jeffro is offline
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Default Re: Not provided with license

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Originally Posted by ajeter7 View Post
Upgraded today to a subscription and ilok never had a license sent to it. My user name was correct as I went through the purchase process. Frustrating because I shelled out my cash, can't use pro tools now, and probably won't get resolution for a week. Anyone have ideas? Thanks.
Checked the account based on your community email address, and I see a Pro Tools Perpetual Bundle (with 10/11/12) deposited today to the iLok User ID linked from your my.avid.com account and it's activated to an iLok2. So I'll assume you solved this after posting, but please reply back or start a support case via the Support Center link in your Avid account if you need help. Thanks.
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