problem installing drivers for pro tools LE 7.3 with mac OS

[danryckman]

i was able to install and run protools LE 7.3 with my digi002 interface (not rack - with faders) on my old PC until it crashed. i have an external harddrive which has not given me problems in the past. i now have a brand new macbook pro and tried installing protools, here is my problem.

during installation, certain extensions were not properly installed, they are something like:

digidal.kext
digidesignfirewireaudio.kext
digidesignmbox2.kext
digidesignmboxboot.kext
digi10.kext

however afterwards my computer told me the installation was successful.

i found and installed the protools update for my version of protools and my mac operating system, however...when i tried to open protools it tells me that the hardware is not installed. when i look in the 'drivers' folder, i see only .png files...so i assume that for some reason they are not being installed on my computer.

does anybody know what i have to do to fix this? after i initially installed protools and restarted my computer it never prompted me to install the drivers necessary to run the hardware as it did with my PC.

i tried a clean uninstall, and reinstalling protools. i also tried just installing the update and not installing from the DVD i have. but it seems in both cases i am unable to run the program, this doesn't seem to be a problem of the digi002 not being recognized, (as in a faulty cable) but that my computer doesn't have what it needs installed in it to recognize the digi002 hardware.

please help!

[DigiTechSupt]

Which version of Pro Tools did you install? Which OS version are you running?

We need more info to help you - see the Help Us Help You thread for details...

[danryckman]

hi, sorry i did read the help us help you section first, i thought i made my details clear but i guess i didn't.

i have a macbook pro with mac OS X version 10.6.2
processor 2.8 Ghz intel core 2 duo

memory - 4GB 1067 Mhz DDR3

and i was installing pro tools LE 7.3 (i stated this, i'm not sure what other info i can supply about which version it is...sorry). and i tried installing the update on this website LE 7.3.1 for mac OS X.

i'm not totally computer savvy but if there is any more info i can get to you please let me know...i am in the middle of a mixing session for a band and this problem is holding up my work. thank you.

[getz76]

Snow Leopard is not supported.

Leopard required version 7.4.2 at a minimum. See compatibilty grid.

Your best bet is to buy the upgrade to 8.0 and use the 8.0.3pr version.