Pro Tools 12 and SSL Nucleus interface issues

[Mick335]

Hi. I'm not sure how many people are using a Nucleus with Pro Tools, but recently (since installing 12.5) I lose my HUI connection.

The Nucleus will respond to keyboard and DAW commands (solo, play, record, etc will show in the Nucleus) but it will not TRANSMIT anything.

This happens usually after a few minutes of use. It's almost like it just stops transmitting data over the Ethernet (MIDI over Ethernet)

I have tried the Nucleus with Studio One (getting tempted to go there for good!) and don't have this problem.

SSL can't work it out - has anyone here seen anything like this? Even on other controllers perhaps (SSL uses the HUI protocol, using iPMIDI).

Thanks! Mick.

[Mick335]

Update. I still have this issue (driving me crazy! Anyone want to buy a Nucleus?)

I rolled back to PT 12.4, and then 11.3, and still have this problem. I also optimized my Windows 7 PC (per the Sweetwater recommendations).

I also changed Cat 5 cables, and even installed an Intel 1Gbit network card. Same issue..

BUT.... I then had it running on Studio One for hours, with no issues. Not sure what to do, but I am now suspicious of Pro Tools (and I don't want to have to pay them money for tech support because I had it for the last year, and they never once fixed other issues I had.... just made things worse, actually)/

(By the way - I know I will probably get slammed for these PT comments, but I will live with it.....! I really don't want to waste the $1,000's I have spent on PT and upgrades, but may be forced to move to another DAW )

[Mick335]

ANOTHER UPDATE:

Hi. Well, just in case anyone DOES ever have this problem, I have not resolved it yet, but at least I now know that I am not alone!

I went back to SSL, and they ran PT12.4 under Windows 7 on a Dell Latitude. They had exactly the same problem that I so!

There is no 'fix' yet, but at least I feel better that I am not totally crazy!

So, it seems to be a Pro Tools / Windows 7 combined issue. I'm thinking about upgrading to Windows 10, to further test the issue... though deferring for now! I cannot imagine what issues Windows 10 will bring!

I'll send another update if I EVER get to the root of this.

Thanks, Mick.

[darkfader]

Hi Mick,

Thanks for posting. Did you ever figure your issue out?

I thought I was alone, but apparently not--I have the exact same problem. The Nucleus will respond to ProTools, but I can't get it to send commands to it. I thought it was a Windows 10 issue, but apparently it's a Pro tools 12.x issue.

My Nucleus works just fine with Ableton.

df

[musicman691]

I know the op said he tried a new Ethernet cable but here is a suggestion: if the original cables that are being used are straight cables can you try a crossover Ethernet cable and see how that works? Would be worth a shot.

[DetroitT]

Anyone else with SSL Nucleus and or Matrix2?

Is this confined to Windows/ProTools only or Mac as well?

Anyone ask if the SSL-Delta protocol could be implemented in the future?
(To get around HUI like in the Duality/AWS series)

I've been giving a good look at the SSL Matrix2 options.

BTW
HUI via USB/Mackie is working here on a Mac. OSX.11.5 / PT's HD 12.5.2

[Mick335]

Originally Posted by musicman691

I know the op said he tried a new Ethernet cable but here is a suggestion: if the original cables that are being used are straight cables can you try a crossover Ethernet cable and see how that works? Would be worth a shot.

I'm going to try this. Long shot, but worth it! Thanks.

[DetroitT]

Originally Posted by Mick335

ANOTHER UPDATE:

Hi. Well, just in case anyone DOES ever have this problem, I have not resolved it yet, but at least I now know that I am not alone!

I went back to SSL, and they ran PT12.4 under Windows 7 on a Dell Latitude. They had exactly the same problem that I so!

There is no 'fix' yet, but at least I feel better that I am not totally crazy!

So, it seems to be a Pro Tools / Windows 7 combined issue. I'm thinking about upgrading to Windows 10, to further test the issue... though deferring for now! I cannot imagine what issues Windows 10 will bring!

I'll send another update if I EVER get to the root of this.

Thanks.
A nice control surface with Major Pro Tools Avid and SSL flaws (MIDI of IP VODo)
Duality is not any better util you buy into the Delta plug-in/hardware/Firmware
SSL and Avid loosing the battle here.

Thanks, Mick.

[Mick335]

Hi folks. One more update. Although I went over to Mac in the end (which resolved the problem) it was an old machine, and now I have Universal Audio plug-in issues (disabling), so... I tried the Windows PC again, but with Windows 10.

And...as it happens, exactly the same problem, so Windows 10 did not fix the issue either....sad to say.

Oh well. Anyone selling a Mac Pro?! :)

[musicman691]

Originally Posted by Mick335

Hi folks. One more update. Although I went over to Mac in the end (which resolved the problem) it was an old machine, and now I have Universal Audio plug-in issues (disabling), so... I tried the Windows PC again, but with Windows 10.

And...as it happens, exactly the same problem, so Windows 10 did not fix the issue either....sad to say.

Oh well. Anyone selling a Mac Pro?! :)

If you don't mind a cheesegrater take a look at what OWC has. I got my current system from them and made some of my own upgrades (ssd for system drive, etc.). Mine came with Sierra but it's easy enough to go to whatever OSX you want.