Pro Tools killed by AOL

[Conscious Structure]

I needed to download waveshell 3.0 updates, so I installed AOL on my music Mac just to do the download. And since I did that this evening, Pro Tools has been unable to create a DAE deck. I've checked every single extension in my set and, everything SHOULD be working. I beforehand specifically created an extension for internet so that Pro Tools would be unaffected, but I had to go in and deactivate the AOL extension, because it went in and added itself to not the one, but all of my extension sets.
I tried reinstalling DAE and Pro Tools, yet nothing works. AOL is completely disabled in my Pro Tools set, yet still nothing works.
Any suggestions, ideas, anything?

[BDWillis]

I got the DAE Deck message when the expansion chassis was disconnected & PT couldn't find the hardware… any chance this is a coincidental bumped cable or loose wire situation? Having checked that, I'd drag EVERYthing AOL related to a folder located outside the System Folder, throw away your DAE prefs & ProTools prefs, empty trash, make sure you've selected the PT Extension Set & restart. Good luck.

Warmest Regards,
Brian

[Conscious Structure]

Did that, and reinstalled Pro Tools, now it won't install right. Those damn AOL f***ers and their stupid program. This is a nightmare.

[Gulliver]

Here's what Digi tech support told me about this problem. Keep in mind, I have corrected it in the past by re-seating my 001 card in slot one and changing back and forth extension groups. At this point I think my card is bad because my system profiler and Digi test do not see it.

Here's Digi:

-I'm not sure if this is applicable but this error can occur if you
have previously installed Pro Tools FREE. Open the System Folder>DAE
Folder, highlight DAE, Choose File>Get Info and check the version. If
the version reads "Free," you will need to reinstall DAE:

-Trash the DAE folder that is currently installed (i.e. the Free
version)

-Copy DAE folder from the PT LE CD-ROM (you'll need to scroll down in
the window to see it) into the System Folder.

-Copy the two D-Verb plug-ins (D-Verb and D-Verb A/S) from the Plug-In
Updaters>DAE Folder>Plug-Ins folder on the CD-ROM into the System
Folder>DAE Folder>Plug-Ins folder on your hard
drive.<color><param>3333,3333,3333</param>


</color>-Open the Extensions Manager Control Panel. From the selected
set pop-up menu, select "OS 9.x base" click on "Duplicate Set" at the
bottom of the window. Name the set whatever you like. Enable the
following extensions and restart the computer:

-Digidesign Control Panel

-DigiSystem INIT

-Digidesign Direct I/O (required with DSI 5.0.1 and later)

-Digidesign DSP Manager

-Digidesign Stream Manager (only if using DirectConnect)

-Open Music System


-Trash the DigiSetup File, Pro Tools preference, and DAE prefs (the
entire folder) from the System Folder>Preferences folder. Empty the
Trash and restart the Mac. When you go back into Pro Tools, do so from
the Pro Tools Application Icon and not by double clicking on a
session.



-If you have changed the Minimum memory settings to Pro Tools or DAE,
you will need to set these back to their default values. Click on the
icon once to highlight it and select Get Info from the file menu in the
Finder or by holding down the command key and typing the letter I.
Highlight each field, type a 0 and press Enter on the numerical
keypad.


-Reduce the Disk Cache in the Memory Control Panel to 512k and restart
the computer.


-You may be experiencing intermittent hardware failure. Run DigiTest on
the card and see what it reports.


Best regards,

Digidesign Technical Support

[shaggy]

Conscious...


Any luck?

How about soundmanager. Is it using Digidesign hardware?

I get this message when Vision is running through DAE.

What system (9.04?)

[Mt.Everest]

Will AOL is a ridiculous program and is archaic and sooo annoying, I have it running on both my systems and it works fine. Not that im of any help, but i thought id throw it in to the mix...
MT

[BDWillis]

By "now it [PT] won't install right", what are the symptoms? (…can't disagree with your AOL summary, BTW) I'd run Disk Warrior to assure the directories are solid — sounds like the drive's not sure where to put/get files.

Warmest Regards,
Brian

[bassmac]

I don’t have a solution for you, however, I do know you’re not the only one AOL has gotten it’s ugly hooks into. AOL has ruined more systems than any virus yet. Once you’ve installed it, you’re probably better off reinitializing and reinstalling everything from scratch, only after you’ve soaked you computer in disinfectant for a week to wipe away their disease. Good Luck.

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bassmac

[Avid]

Check your Startup Items folder, as well as the Extensions and Control Panels folders.
Look for AIM for AOL Instant Messenger, or anything else that says AOL on it. If you have the AIM dude or bear or whatever that thing is walking across your Apple menu bar on the right side, then you have AIM installed, courtesy of AOL or Netscape.
I routinely do a find on my whole system for AOL and AIM when I install a new version of Netscape. (I also search for "expander", since most browsers install a version older than the latest Stuffit Expander that I use)

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Bruce Paine
Digidesign Customer Service

[Gulliver]

This isn't helping. Again, I am having the same problem, but I have no reason to believe that AOL is causing it.

Please give better instructions on how to move forward to correct this issue. I'd hate to have to exchange my 001 hardware if this is a software problem.

I could not find AIM, AOL instant message, or the dude/bear. Also, it's not clear what to do with them after finding them.