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[Solved] Please help me with this crash log
Hi there,
My TDM rig just started playing up. It has been running super stable for the past three years. Moreover I have just moved back into my place from a six week mixing session elsewhere and my rig had been absolutely rock solid. The problem is that suddenly whenever I save a session and then try to instanciate a plug-in Pro Tools unexpectedly quits. It crashes before the flip menu with the inserts comes up. I tried the usual troubleshooting tricks: trashing preferences, re-installing Pro Tools and even a fresh OS install. At first it seemed I could work from an earlier system backup. However, when I added a couple of plug-ins I am using on current sessions the problem seems to have crept back in. So I tried removing all plug-ins except Signal Generator and Stereo Mixer.dpm but still the problem persists. Unfortunately I don't know how to read cash logs very well but I did notice that com.apple.HIToolbox comes up in every single one of them. I am wondering if it could be related to keyboard maestro? Again, this is a rig which has been working great up until I moved back from another studio - which could be coincidental. But it literally started after opening up my first ssession. If somebody could help me decipher this crash log I would very much appreciate it. I am at my wits' end. Thanks! Code:
Process: Pro Tools [397] Path: /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools Identifier: com.digidesign.ProTools Version: 10.3.8.378 (10.3.8f378) Build Info: Unknown-10380378~378 Code Type: X86 (Native) Parent Process: launchd [175] Responsible: Pro Tools [397] User ID: 501 Date/Time: 2018-06-22 20:49:31.000 +0100 OS Version: Mac OS X 10.9.5 (13F1911) Report Version: 11 Anonymous UUID: EFD4C149-DDA2-7B46-41B3-0A658983CC73 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004 VM Regions Near 0x4: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools __TEXT 0000000000001000-0000000000143000 [ 1288K] r-x/rwx SM=COW /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.digidesign.framework.ProTools 0x0e817b36 MFortressHWBPEntryPoint_exit_mfort6317_ + 8588684 1 com.digidesign.framework.ProTools 0x0f3b7376 MFortressHWBPEntryPoint_exit_mfort6317_ + 20776396 2 com.digidesign.framework.DFW 0x005a8518 CTBPopupMenu::DoIt(_CPoint&, long) + 56 3 com.digidesign.framework.ProTools 0x0e89c00f MFortressHWBPEntryPoint_exit_mfort6317_ + 9130597 4 com.digidesign.framework.ProTools 0x0e897158 MFortressHWBPEntryPoint_exit_mfort6317_ + 9110446 5 com.digidesign.framework.DFW 0x00561a04 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 756 6 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 7 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 8 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 9 com.digidesign.framework.ProTools 0x0eadbd67 MFortressHWBPEntryPoint_exit_mfort6317_ + 11489213 10 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 11 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 12 com.digidesign.framework.ProTools 0x0fa750a9 LaunchProTools + 278361 13 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 14 com.digidesign.framework.DFW 0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441 15 com.digidesign.framework.DFW 0x0054d98d TWindow::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 157 16 com.digidesign.framework.DFW 0x0066b4ba DFW_PainterOpenGL::DrawRect(Cmn_Rect<long> const&) + 50842 17 com.apple.AppKit 0x96149a9d -[NSWindow sendEvent:] + 11953 18 com.digidesign.framework.DFW 0x0066381a DFW_PainterOpenGL::DrawRect(Cmn_Rect<long> const&) + 18938 19 com.apple.AppKit 0x9679c4e6 carbonAppWindowMouseHandler + 266 20 com.apple.AppKit 0x9679b340 carbonAppWindowHandler + 426 21 com.apple.HIToolbox 0x9ab71d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 22 com.apple.HIToolbox 0x9a9c534f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452 23 com.apple.HIToolbox 0x9a9c4668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 24 com.apple.HIToolbox 0x9a9d7811 SendEventToEventTarget + 88 25 com.apple.HIToolbox 0x9a9f8962 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046 26 com.apple.HIToolbox 0x9a9c5795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546 27 com.apple.HIToolbox 0x9a9c4668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 28 com.apple.HIToolbox 0x9a9d7811 SendEventToEventTarget + 88 29 com.apple.HIToolbox 0x9ab71473 ToolboxEventDispatcher + 82 30 com.apple.HIToolbox 0x9ab71333 RunApplicationEventLoop + 240 31 com.digidesign.framework.DFW 0x006f3a5b DFW_EventLoop::RunApplicationEventLoop() + 11 32 com.digidesign.framework.DFW 0x00583c5d TApplication::Run() + 45 33 com.digidesign.framework.ProTools 0x0fa301b1 MFortressHWBPEntryPoint_exit_mfort6317_ + 27563015 34 com.digidesign.framework.ProTools 0x0fa316d4 LaunchProTools + 1412 35 com.digidesign.ProTools 0x0000f277 0x1000 + 57975 36 com.digidesign.ProTools 0x0001037a 0x1000 + 62330 37 com.digidesign.ProTools 0x0000effd 0x1000 + 57341 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x99ff2992 kevent64 + 10 1 libdispatch.dylib 0x98c71899 _dispatch_mgr_invoke + 238 2 libdispatch.dylib 0x98c71532 _dispatch_mgr_thread + 52 Thread 2: 0 libsystem_kernel.dylib 0x99ff2046 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x9b637dcf _pthread_wqthread + 372 2 libsystem_pthread.dylib 0x9b63bcce start_wqthread + 30 Thread 3: 0 libsystem_kernel.dylib 0x99fecfb6 semaphore_wait_trap + 10 1 com.digidesign.framework.digitrace 0x014b398a digitrace_initialize + 10122 2 com.digidesign.framework.digitrace 0x014b80df DigiTraceIsActiveFunc + 1263 3 com.digidesign.framework.digitrace 0x014b8265 DigiTraceIsActiveFunc + 1653 4 com.digidesign.framework.digitrace 0x014b83c1 DigiTraceIsActiveFunc + 2001 5 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 6 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 7 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 4: 0 libsystem_kernel.dylib 0x99fecf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x99fec16c mach_msg + 68 2 com.apple.CoreFoundation 0x9118dbf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9118d1d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9118c9ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9124f221 CFRunLoopRun + 129 6 com.digidesign.framework.ProTools 0x0fa2da97 MFortressHWBPEntryPoint_exit_mfort6317_ + 27553005 7 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 9 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 5: 0 libsystem_kernel.dylib 0x99fecf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x99fec16c mach_msg + 68 2 com.digidesign.framework.CoreFoundation 0x0024f372 Sys_MachExceptionHandler::Init(bool, int) + 706 3 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 4 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 5 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 6: 0 libsystem_kernel.dylib 0x99ff1ace __select + 10 1 com.digidesign.framework.SoundCloudAPI 0x12f408bf SCld_CreateSession + 12223 2 com.digidesign.framework.SoundCloudAPI 0x12f41047 SCld_CreateSession + 14151 3 com.digidesign.framework.PlatformSupport 0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294 4 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 5 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 6 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 7: 0 libsystem_kernel.dylib 0x99fecf7a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x99fec16c mach_msg + 68 2 com.apple.CoreFoundation 0x9118dbf9 __CFRunLoopServiceMachPort + 169 3 com.apple.CoreFoundation 0x9118d1d1 __CFRunLoopRun + 1393 4 com.apple.CoreFoundation 0x9118c9ea CFRunLoopRunSpecific + 394 5 com.apple.CoreFoundation 0x9124f221 CFRunLoopRun + 129 6 com.digidesign.framework.DAE 0x10cf2da7 FicIsAlive + 983 7 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 9 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 8: 0 libsystem_kernel.dylib 0x99ff1232 __ioctl + 10 1 com.digidesign.framework.PlatformSupport 0x008b9e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220 2 com.digidesign.framework.PlatformSupport 0x008c452e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492 3 com.digidesign.framework.CoreFoundation 0x00249846 Sys_BlockingTimer::Destroy(Sys_BlockingTimer*&) + 886 4 com.digidesign.framework.CoreFoundation 0x0022d280 Sys_RawThreadTimerTask::Exec() + 64 5 com.digidesign.framework.CoreFoundation 0x0022d094 Sys_RawThreadTask::Run() + 36 6 com.digidesign.framework.CoreFoundation 0x00249c34 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68 7 com.digidesign.framework.PlatformSupport 0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294 8 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 10 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 9: 0 libsystem_kernel.dylib 0x99ff1232 __ioctl + 10 1 com.digidesign.framework.PlatformSupport 0x008b9e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220 2 com.digidesign.framework.PlatformSupport 0x008c452e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492 3 com.digidesign.framework.CoreFoundation 0x00249846 Sys_BlockingTimer::Destroy(Sys_BlockingTimer*&) + 886 4 com.digidesign.framework.CoreFoundation 0x0022d280 Sys_RawThreadTimerTask::Exec() + 64 5 com.digidesign.framework.CoreFoundation 0x0022d094 Sys_RawThreadTask::Run() + 36 6 com.digidesign.framework.CoreFoundation 0x00249c34 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68 7 com.digidesign.framework.PlatformSupport 0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294 8 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 9 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 10 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34 Thread 10: 0 libsystem_kernel.dylib 0x99ff1232 __ioctl + 10 1 com.digidesign.framework.PlatformSupport 0x008b9e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220 2 com.digidesign.framework.PlatformSupport 0x008c452e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492 3 com.digidesign.framework.DAE 0x10d60e00 FicGetContiguousMemRequirements + 150336 4 com.digidesign.framework.CoreFoundation 0x0022d094 Sys_RawThreadTask::Run() + 36 5 com.digidesign.framework.CoreFoundation 0x00249c34 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68 6 com.digidesign.framework.PlatformSupport 0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294 7 libsystem_pthread.dylib 0x9b6365fb _pthread_body + 144 8 libsystem_pthread.dylib 0x9b636485 _pthread_start + 130 9 libsystem_pthread.dylib 0x9b63bcf2 thread_start + 34
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2x Hackintosh X79 HD7 Accel PCIe, Magma EB7 chassis PT 10.3.10 Mac OS 10.9.5 SSL Delta Link HD 160 I/O COCKOS REAPER (latest) RME MADIFX (192 I/O) ProControl (32 channel) Last edited by fm_xtk; 06-23-2018 at 04:01 PM. |
#2
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Re: [Solved] Please help me with this crash log
In the end it was one dodgy hardware insert in my I/O setup that caused the whole thing. So when I said my rig had not changed since I moved back from the other studio in fact it had. I had edited the I/O setup to reflect the changes of my setup. So when I booted off the backup disk everything worked fine initially. But I couldn't figure out how the instability kept creeping in - even with all the plug-ins removed. Of course it happened as soon as I imported my latest I/O setup. But as my hunch was that it was either a bad plug-in (unlikely) or some sort of system corruption it took me a while to make the connection.
Eventually it became clear that the problem had been caused by the I/O setup and, more precisely, by a hardware insert. I only had to hunt for it and once removed the problem was gone. In my twenty years of using Pro Tools I have seen many things but this was a first for me. So glad that I am back up and running!
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2x Hackintosh X79 HD7 Accel PCIe, Magma EB7 chassis PT 10.3.10 Mac OS 10.9.5 SSL Delta Link HD 160 I/O COCKOS REAPER (latest) RME MADIFX (192 I/O) ProControl (32 channel) |
#3
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Re: Please help me with this crash log
I am a Mac guy so I couldn't assist you here.
Thank you for letting us know you are running the rig again.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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