Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-01-2019, 09:26 AM
glenrupp glenrupp is offline
Member
 
Join Date: Nov 2019
Location: Hoffman Estates, Il
Posts: 2
Default Lost license

I bought a perpetual license about twelve years ago. A few years ago I received the "Space" and "Eleven" plug in's as a reward for maintaining by update plan yearly. I have used the space plugin and eleven quite a bit. Last week after buying the new renewal and support plan for 2020, its saying that I don't have a license for both of those plug in's. I submitted a case but I have not heard back.
Reply With Quote
  #2  
Old 12-01-2019, 11:06 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,635
Post Re: Lost license

Quote:
Originally Posted by glenrupp View Post
I bought a perpetual license about twelve years ago. A few years ago I received the "Space" and "Eleven" plug in's as a reward for maintaining by update plan yearly. I have used the space plugin and eleven quite a bit. Last week after buying the new renewal and support plan for 2020, its saying that I don't have a license for both of those plug in's. I submitted a case but I have not heard back.
Hello glenrupp,

We will check up on your case and get you a reply.

Best regards,
JC
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #3  
Old 12-04-2019, 08:44 AM
glenrupp glenrupp is offline
Member
 
Join Date: Nov 2019
Location: Hoffman Estates, Il
Posts: 2
Default Re: Lost license

I want to thank Jeffro for his prompt and excellent help with my licensing issue.
If you are reading this and you are having a problem, rest assured that help is on the way. Thanks again Jeffro!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT MP9 + other license's lost Smurf43 Pro Tools M-Powered (Win) 2 09-20-2018 03:30 AM
PT Mpowered license lost Roman English Licensing & Accounts 1 05-14-2015 03:34 PM
Lost PT license menuboy macOS 4 11-19-2014 02:13 AM
PT M-Powered 8 lost license teichs42 macOS 3 06-17-2014 08:27 AM
I lost my iLock license stwn Pro Tools 9 4 11-18-2010 09:48 AM


All times are GMT -7. The time now is 01:12 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com