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Old 09-29-2019, 11:21 AM
metalmixer metalmixer is offline
Join Date: Mar 2016
Location: San Francisco
Posts: 222
Default Re: Missing Pro Tools Perpetual License

Originally Posted by JFreak View Post
Your account has all the required licenses, the license just isn't updated. AFAIK, latest version PT 2019.6 is still looking for a PT12 ilcense, just that the release limit date needs to be fresh enough.

My license bundle has the following:
- Pro Tools 10
- Pro Tools 11
- Pro Tools 12
- Pro Tools DigiLink I/O
- Pro Tools HD 10
- Pro Tools HD 11
- Pro Tools HD 12
- Pro Tools Perpetual
- Pro Tools Ultimate Perpetual

See, no mention of 2018/2019 at all
that's an Ultimate bundle but as you can see I am clearly missing "Pro Tools Perpetual" in my above post on my ILM
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Old 09-29-2019, 11:39 AM
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JFreak JFreak is online now
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 17,437
Default Re: Missing Pro Tools Perpetual License

Sure it is, and once I typed it here I noticed I was probably wrong in writing current version is seeking PT12 license. Might look for Perpetual after all.

Anyway, escalating to supermods' attention, though they should monitor this subforum on a regular basis.
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Old 10-06-2019, 01:57 PM
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DigiTechSupt DigiTechSupt is online now
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Location: Worldwide
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Default Re: Missing Pro Tools Perpetual License

Originally Posted by metalmixer View Post
Case Number 03787330
Subject (Short Description)ProTools 2019 Upgrade
Sub Stage Solution Pending Implementation
Date/Time Opened: 9/17/2019 7:46 PM

it's been 12 days ....

no response
no email
Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
Avid Audio Tech Support
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