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Old 09-15-2015, 09:55 PM
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A1 A1 is offline
Join Date: Dec 1999
Location: San Francisco
Posts: 431
Default HD3 to HDX1 & I/O trade in registration.. System ID?

We just did a trade-in upgrade to one of our rooms from HD3 to HDX1 card and I/O… However, our AVID account Products and Subscription only lists the new software deposits… Where are all the new and registered hardware products listed?
When I click the “Support Upgrades” on my AVID account it is asking me to submit my “System ID”… Where do I find this ID?
Our Application Manager Account Subscriptions states: “You do not own any products under this account yet”…

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