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  #1  
Old 05-22-2010, 09:43 AM
Wallimann Wallimann is offline
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Join Date: May 2010
Location: Fort Collins, CO
Posts: 10
Default Error installing ProTools 8...

Hi everyone!
I just got a brand new Eleven Rack and am trying to install it on my IMac.
I am using Snow Leopard 10.6.3..

I keep getting the following message to the end of the install:

System extension cannot be used

The system extension "/System/Library/Extensions/DigidesignElevenRack.kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update.

The install seems to go through, but I just hate to have an install with an error message in it. I'd like a clean instal, you know...

I read somewhere that I should try installing the latest Pace driver from http://paceap.com/, but it did not fix the problem...

Is my DVD disc corrupted?

Help!
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  #2  
Old 05-22-2010, 11:23 AM
desperate installer desperate installer is offline
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Join Date: May 2010
Location: Germany
Posts: 1
Default Re: Error installing ProTools 8...

Hi,

I am having a similar problem. I am trying to install Pro Tools 8 (came with Mbox 2) on my Mac (specifications below). At the end of the installation process, I always get this massage:

The installation failed. The installer can't write the receipt for "Plug-In updates"

I have learned already that you need to download an update to Pro Tools 8.0.3 if you use Snow Leopard:
http://avid.custkb.com/avid/app/self...p?DocId=362799
But, even following all this recommendation still results in the same failure message.

I spent 600 EUR on equipment two days ago and would like to get started. Being held up with the installation really sucks...

Please help!!!

Many thanks in advance
______________________
Snow Leopard 10.6.3
Model Name: MacBook
Model Identifier: MacBook5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 1.07 GHz
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  #3  
Old 05-22-2010, 05:31 PM
higginsdj higginsdj is offline
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Join Date: May 2010
Location: Canberra, Australia
Posts: 28
Default Re: Error installing ProTools 8...

I've not had any problems with installation on my OSX 10.6.3 iMacs (2 of them) - BUT - I am using the PT install disc that came with 8.0.3 on it. I assume that the updates for Leopard are 8.0.3 as opposed to an update to 8.0.3?

Cheers

David

PS - you have run a repair on your disc permissions haven't you?
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  #4  
Old 05-23-2010, 12:18 PM
Wallimann Wallimann is offline
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Join Date: May 2010
Location: Fort Collins, CO
Posts: 10
Default Re: Error installing ProTools 8...

Unfortunately my instal disk is version 8.0...
I would upgrade to 8.03 if only I could install version 8.0 without any errors...
I did do a disk repair, but still getting errors...

This is frustrating!
I just got a brand new Eleven Rack and can't use PT yet... :-/
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  #5  
Old 05-24-2010, 08:48 AM
Wallimann Wallimann is offline
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Join Date: May 2010
Location: Fort Collins, CO
Posts: 10
Default Re: Error installing ProTools 8...

Ok, I fixed the problem.
I uninstalled PT8 completely, then ran the upgrade with my original PT DVD in the drive.
No errors!
Thanks everyone.
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