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  #31  
Old 12-19-2019, 11:14 AM
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Default Re: Permanent License Lost?

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Me, too...
Have you started a support case for this?
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  #32  
Old 12-19-2019, 11:22 AM
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Default Re: Permanent License Lost?

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I think i did the same thing,, not happy about this..
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I got same message today
Your case is still in progress...
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  #33  
Old 12-23-2019, 02:53 PM
bonzerboy bonzerboy is offline
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Default Re: Permanent License Lost?

Avis gave me a refund for the subscription.and I was able to get my perpetual license.
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  #34  
Old 12-23-2019, 03:09 PM
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Default Re: Permanent License Lost?

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Avis gave me a refund for the subscription.and I was able to get my perpetual license.
Glad to hear that was resolved, thanks for updating the thread.
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  #35  
Old 12-31-2019, 12:43 PM
daeron80 daeron80 is offline
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Default Re: Permanent License Lost?

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Have you started a support case for this?
I did not. It happened two days before a long Christmas vacation, tons of stuff to finish up at work (overtime), and now gone from home, where my system is, for almost three weeks. I decided to just eat it. Thinking I may buy a used MacBook Pro next year and switch to Logic, anyway.
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  #36  
Old 01-08-2020, 10:03 PM
mixskywalker mixskywalker is offline
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Default Re: Permanent License Lost?

This also happened to me and its not cool how they carefully word it. (In my defense it was 4am) Its ********, came to give them the $99 bucks like all the other years they knife me for a hundo but this time they got my perpetual license and $199.00 i put out after i realized what i did and the took that i got nothing in return. My system is down and have a grip of work and i cant get a email or any human to call me back after multiple attempts. I'm livid and someone from Avid better get back to me with a fix in the next 24hrs. This is not how its done and this company is exposing itself for what is. This is not rocket science, hire Steven Slate to show you how to run your business.There are people making decisions that have know clue at what there doing. Squeezing every penny out of our pockets is not a mission statement, its a disaster.
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  #37  
Old 01-08-2020, 10:18 PM
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Default Re: Permanent License Lost?

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I did not...
Will look into this in case I can assist.
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  #38  
Old 01-08-2020, 10:20 PM
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Default Re: Permanent License Lost?

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This also happened to me ... My system is down ...
Sorry for the confusion. You should have at least been able to use the Subscription license while we sorted this out, but I'll follow up on your support case... please watch for an email.
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  #39  
Old 01-08-2020, 10:42 PM
mixskywalker mixskywalker is offline
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Default Re: Permanent License Lost?

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Sorry for the confusion. You should have at least been able to use the Subscription license while we sorted this out, but I'll follow up on your support case... please watch for an email.
Thanks Jeffro, i appreciate you taking care of this. Much respect to you and the rest of the staff working the trenches. Back in the saddle again....
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