Avid HD Thunderbolt Core Won't turn on

[IBNMusic]

After installing the HD Driver 11.3.1 the Core simply, went off. Not responding at all, the Red LED light didn't turn, no nothing. I'm pretty worried about it.
I tried checking with another TB cable, even checking it with another computer with TB port but no result. I also tried reseting the core following Avid's instructions but nothing happened…

I called AVID Support at 4pm and they didn't call it's 9:52pm Eastern time and no call back… I'm beginning to think their support service is not what I expected… Hoping they prove me wrong.

I'm in the borderline of freaking out. I need help. Please HELP!



Mac Pro Late 2013
10.9.5
Avid HD Native Thunderbolt
Avid HD IO 16X16
Pro tools 10.8.3, 11.1.2