C24 cue/monitor intermittent now failed

[omoanya]

We are having problems with our C24 specifically the cue/monitor section which is mainly what we need it for. We are not using the monitor output, only the cue so I cannot say if the problem is occurring with the monitor output.

Today during a session the cue system stopped working and we heard some hiss and thats about it. We rebooted the c24 and it worked for a few minutes and then the cue abruptly cut off. All else PT and the c24 transport are working fine. We reset the three utility resets in the c24 and after about 6 episodes of this we disabled the c24 in PT ethernet and then re-added it. Now the cue system does not come back. We are cue less .. and clueless.

We have the 192 interface going to the headphone amp in the booth and the c24 cue output going to the 192 (i believe). IN order to send the audio to the booth we select main > cue on the c24. At this point we have a celebrity client coming in on thursday so are scuttling about looking for someone in NYC who might be able to service on site tomorrow. Thanks in advance for any leads/ ideas .