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  #1  
Old 09-11-2013, 10:36 AM
dcsmaltz dcsmaltz is offline
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Join Date: Sep 2013
Location: USA
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Default Pro Tools 11 AudioBox USB not working....replace with what????

Using ProTools 11.0.0 with Windows 8, 64 bit, 8GB memory
Have AudioBox 2x2 USB by PreSonus U20A121255
Seen in Win8 Device Manger as "AudioBox USB Audio"
AudioBox Win8 driver by PreSonus 5/22/12 v1.57.0.0 (most current)
Windows 8 can see and record using AudioBox USB.
PT11 when you go into Setup/Hardware, under Peripherals on left sees it as a AudioBox ASIO driver. Then on the right PT has a "Launch Setup App" button that does nothing.

I have tried removing and reinstalling the AudioBox USB driver twice and can't get PT to record anything. I see that previous versions of PT does not like AudioBox.

Hardware profile is below.
I am OK getting a replacement for the AudioBox but I do want to make sure it will be recognized by PT11. Any advice on what hardware Protools 11 prefers would be greatly appreciated. I don't mind troubleshooting but my time is worth something also. So if buying a new $100 box makes PT11 happy, I would also be happy.

Thanks in advance for your help/advice.

SiSoftware Sandra

ID
Host Name : MusicLaptop1
Workgroup : WORKGROUP

Computer
Model : Toshiba Satellite S875 Type1Family
Serial Number : 3D11*****
Chassis : Notebook
Mainboard : Intel PLCSF8
Serial Number : Type2 - Board**************
BIOS : Insyde Corp. 6.60 4/03/2013
Total Memory : 7.89GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (4C 8T 3.39GHz, 3.4GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : Toshiba Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT351S6CFR8C-PB 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Hynix (Hyundai) HMT351S6CFR8C-PB 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : LGD Generic PnP Monitor (1600x1200, LP173WD1-TLE1, 17.1")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.15GHz, 32MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.15GHz, 1.8GB DDR3 1.6GHz 128-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.15GHz, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
TOSHIBA MQ01ABD100 (1TB, SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (C:)
TSSTcorpCDDVDW SN-208AB (SATA, DVD+-RW, CD-RW) : N/A (D:)

Logical Storage Devices
TI10657400E (C:) : 920GB (NTFS) @ TOSHIBA MQ01ABD100 (1TB, SATA300, 2.5", 5400rpm, 8MB Cache)
System : 450MB (NTFS)
Recovery : 10GB (NTFS)
Optical Drive (D:) : N/A @ TSSTcorpCDDVDW SN-208AB (SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Toshiba Panther Point LPC Controller
LPC Legacy Controller 1 : T0 00-00
Audio Device : Toshiba Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : Toshiba Panther Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Toshiba Panther Point USB xHCI Host Controller
USB Controller 2 : Toshiba Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Toshiba Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : HP Officejet Pro 8500 A909n Series fax (200x200, Colour)
Printer : HP Officejet Pro 8500 A909n Series (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC (802.11g (ERP), AES-CCMP, 54Mbps)

Power Management
Battery No 1 : TKBSS NS2P3SZMC4WR 49.85Wh/4.03Ah

Operating System
Windows System : Microsoft Windows 8 Home 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 5.9
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  #2  
Old 09-12-2013, 09:35 AM
JoelG's Avatar
JoelG JoelG is offline
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Location: Canada
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Default Re: Pro Tools 11 AudioBox USB not working....replace with what????

Pro Tools should work with any ASIO compatible audio device. Can you test out the AudioBox using another program (Audacity for example), and/or try it on another computer?

If you're set on changing interfaces, you could get one of the smaller Avid devices:
FastTrack Duo
Mbox

If I where buying a new interface, I've been craving the Motu 896mk3, but I think that is overkill compared to the AudioBox :)

Joel
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