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Old 01-11-2017, 09:17 AM
Horns-Up's Avatar
Horns-Up Horns-Up is offline
Join Date: Mar 2016
Location: Toronto, Canada
Posts: 21
Default Subscription Confusion :(

Hey guys...maybe someone can explain in plain english this to me...

About a year ago I have purchased Eleven Rack from local reseller. At the time of purchase I was debating between perpetual license and subscription model. Since I already use subscription for some other software and really like it, I have decided to go with subscription model after Avid rep told me that it will cost me $99USD to renew it every year.
Now, after a year of happily learning and using PT, my subscription is about to expire and I have a big "issue".
On the Avid website here: http://www.avid.com/pt-upgrades-and-...alUser=&store= it clearly states that if "I OWN Pro Tools 12 with an active Annual Upgrade Plan that's about to expire" it will cost me $99 to renew.
When I go to my account and try to renew it, it shows $299.

I opened a case with Avid support and got some reply but it is not clear at all.
Can someone try to explain this to me?

I'm not making money using PT, it's just my hobby and $299 a year is just a bit too much and $99 a year is not that bad to keep my software current.

Have a good one,
Chris M.

- Mac Pro (Mid 2010) - OSX 10.13
- Pro Tools 2018.4
- Apogee Ensemble - Firewire
- Eleven Rack
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