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  #1  
Old 03-25-2019, 05:38 AM
IuliaC IuliaC is offline
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Default Can't link my Avid master account to the Avid community

I get an error message when trying to link my Avid master account to the Avid community account. I'd love to be able to ask some questions over there so if anyone has a solution for this that'd be great!
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  #2  
Old 03-25-2019, 09:50 PM
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jeffro jeffro is offline
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Default Re: Can't link my Avid master account to the Avid community

Quote:
Originally Posted by IuliaC View Post
I get an error message when trying to link my Avid master account to the Avid community account. I'd love to be able to ask some questions over there so if anyone has a solution for this that'd be great!
Sorry to hear you're having trouble. Please complete your address info in your Avid account and we'll try linking the accounts.
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Old 03-26-2019, 07:30 PM
IuliaC IuliaC is offline
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Default Re: Can't link my Avid master account to the Avid community

Thank you, I've completed my address.
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  #4  
Old 03-27-2019, 07:05 AM
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marianna marianna is offline
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Default Re: Can't link my Avid master account to the Avid community

hello there.

I created the account for you in community.avid.com and will email you the information. I also manually linked it for you as well.

Marianna
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  #5  
Old 02-20-2020, 10:39 AM
ACollins ACollins is offline
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Default Re: Can't link my Avid master account to the Avid community

Hello Marianna,

I'm having exactly the same issue with the Avid Community account.

I created an Avid Master account, but when trying to create an Avid community account, I get the following error message:

"There was an error executing your request. Please try again."

Am I missing something?
Could you please help me with this?

Thanks,
Amy
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  #6  
Old 02-21-2020, 06:33 AM
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marianna marianna is offline
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Default Re: Can't link my Avid master account to the Avid community

Hi Amy
email me directly at marianna.montague@avid.com and send along your MyAvid email address and the community name you used or want to use. I will assist.
Marianna
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  #7  
Old 02-24-2020, 10:14 AM
ACollins ACollins is offline
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Default Re: Can't link my Avid master account to the Avid community

Thank you Marianna!

Just sent you the details.
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  #8  
Old 02-24-2020, 02:32 PM
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marianna marianna is offline
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Default Re: Can't link my Avid master account to the Avid community

All set Amy.... I responded and you have mail..... and a new account on community.avid.com
Marianna
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  #9  
Old 02-25-2020, 05:01 AM
ACollins ACollins is offline
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Default Re: Can't link my Avid master account to the Avid community

Thank you so much!!!
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