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  #1  
Old 12-12-2020, 07:43 PM
ajpomales's Avatar
ajpomales ajpomales is offline
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Location: Greenville, SC
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Default ProTools Ultimate Software labels are suddenly Blank?

I have been running protools fine all year. However, I suddenly am having some strangeness occuring that I need some assistance troubleshooting to correct.

I turned on ProTools this week to find a new look (assumingly a software update), which is fine. However, the software seems visually screwed up, as the textual parts of all of it are now missing, leaving me unable to navigate . I can play a project, but there are no labels on any buttons or anything, so I am shooking in the dark (samples attached)

I have no understanding of how to correct this, so I am hoping someone can walk me to how to fix this.

Thanking you in advance,
A.J.
ProTools Ultimate Running on
Mac OS Catalina 10.15.7
Attached Images
File Type: png Screen Shot 2020-12-02 at 11.37.36 AM.png (13.3 KB, 0 views)
File Type: jpg Screen Shot 2020-12-12 at 10.14.09 PM.jpg (46.4 KB, 0 views)
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  #2  
Old 12-12-2020, 08:52 PM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

Hmm. Protools normally does not update itself as you need to manually download the updates and install. What version are you on? What version do you remember being on recently? I would advise to delete system preferences and restart Protools. Did you install or update anything else?
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MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB
MacOS 13.6.4 running Protools 2024.3

Mac Studio M1Max - 64GB
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  #3  
Old 12-13-2020, 07:56 AM
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albee1952 albee1952 is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

Since he has Dark mode, it must be 2020.11. First thing I would do is open Preferences, switch back to Classic mode and restart PT. It could be a bug in Dark mode, and since this is a brand new feature, I expect it will be a few revisions before its really ready for prime time
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  #4  
Old 12-13-2020, 02:53 PM
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ajpomales ajpomales is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

Obsidian Dragon, thank you for your input. The last version I remember installing was ProTools Ultimate 2020.3.0 when I added it to my Mac for the first time. Not sure how these other updates occured, if I am being honest, as I do not recall updating them, and wouldnt to keep things consistent. Perhaps it happened when my mac automatically updated OS software? I have since changed that option for Auto Updates.

How do you delete ProTools Prefs?

Thanks for your help!
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  #5  
Old 12-13-2020, 02:57 PM
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ajpomales ajpomales is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

albee1952 (Dave) thanks for your response, not sure how to delete prefs, or switch back to Classic mode (as I did not choose a Dark Mode to begin with), but I will try and figure it out. Undoing "Dark" mode will be hard since I cannot see any text, even in Prefs... Tried to attach a screen shot but it did not allow here.
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Old 12-13-2020, 03:43 PM
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ajpomales ajpomales is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

As recommended in the comments above, I was able to switch from "Dark" Mode back to "Classic" Mode, Delete Preferences, and RESTART, but upon opening ProTools, it reverted back to Dark Mode? And, still NOT showing any text???
Attached Images
File Type: jpg Screen Shot 2020-12-13 at 5.56.01 PM.jpg (22.8 KB, 0 views)
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Musically,

A.J. Pomales
Greenville, SC

Songwriting/Music Publishing
TonyLove Music, BMI

System Details:
MacBook Pro
2.5 GHz Dual-Core Intel Core i5


Currently:
OS: Catalina, ver 10.15.7
ProTools Ultimate: 2020.11

Originally:
OS: Catalina, ver 10.15.3
ProTools Ultimate: 2020.3.0

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  #7  
Old 12-13-2020, 03:47 PM
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ajpomales ajpomales is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

Ok, so NOW it's in "Classic" Mode, but still not showing any text
Attached Images
File Type: jpg Screen Shot 2020-12-13 at 6.45.49 PM.jpg (35.6 KB, 0 views)
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Musically,

A.J. Pomales
Greenville, SC

Songwriting/Music Publishing
TonyLove Music, BMI

System Details:
MacBook Pro
2.5 GHz Dual-Core Intel Core i5


Currently:
OS: Catalina, ver 10.15.7
ProTools Ultimate: 2020.11

Originally:
OS: Catalina, ver 10.15.3
ProTools Ultimate: 2020.3.0

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  #8  
Old 12-13-2020, 04:06 PM
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albee1952 albee1952 is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

Since you are the only person reporting this issue, maybe its time to seek some Apple help
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  #9  
Old 12-13-2020, 04:51 PM
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ajpomales ajpomales is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

I am checking with AVID and APPLE, but I am pretty confident this is an Avid issue (since ProTools Ultimate software is the only thing being affected).

I am hoping to get this troubleshooted and resolved through constructive feedback here. Thanks!
__________________
Musically,

A.J. Pomales
Greenville, SC

Songwriting/Music Publishing
TonyLove Music, BMI

System Details:
MacBook Pro
2.5 GHz Dual-Core Intel Core i5


Currently:
OS: Catalina, ver 10.15.7
ProTools Ultimate: 2020.11

Originally:
OS: Catalina, ver 10.15.3
ProTools Ultimate: 2020.3.0

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  #10  
Old 12-13-2020, 07:55 PM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: ProTools Ultimate Software labels are suddenly Blank?

Quote:
Originally Posted by ajpomales View Post
I am checking with AVID and APPLE, but I am pretty confident this is an Avid issue (since ProTools Ultimate software is the only thing being affected).

I am hoping to get this troubleshooted and resolved through constructive feedback here. Thanks!
I've never seen this and no one else has reported this as far as I know. If it were me,
1. I'd reinstall Protools to see if that makes a difference.
2. If that didn't work, I would back everything up, do a fresh OS install and Protools install on a separate drive to test.
3. If everything works, I would then do the fresh OS install and Protools install on my internal drive
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB
MacOS 13.6.4 running Protools 2024.3

Mac Studio M1Max - 64GB
MacOS 14.3.1 running Protools 2024.3
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