Sibelius First don't appear in Protools as Rewire Client

[Christiansyn]

I use a Protools MP V9.05 on W7 Pro 32bits.
Last week I bought a Sibelius First 7 to display scores while Protolls is running.
Both are installed on C: and individualy good working.
When I try to link Protools with Sibelius, applying the explanations given in the documentation (starting with a blank session file, creating an audio stereo track, inserting a multichannel plugin, no 'Silbelius Client' appear in the plugins list.
As I already have "VSampler3 rewire" in the list, I know that from ProTools's side, Rewire works. (I have installed the Propellerhead rewire.dll V1.7).
As explained in the Sibelius's documentation, I have tried to repair Rewire using the button "Repair" accessible trought /Play/Play peripherals/audio-options/.
In Sibelius Program directory the 'Sibelius 7 ReWire Device.dll' is present.
In Windows\system32\ the rewire.dll downloaded from propellerhead is installed.
I spent a lot of time to try different solutions found on forums, but nothing gave me the right result : "Sibelius rewire client" in the Protools's list of multichanel plugins.
What is to do to resolve this problem, whitch is very important for me, because I have bought Sibelius First mainly to exploit this rewire link.
Thank's a lot to help me.

[Christiansyn]

Thank you David for this first help...

Entered By : David Dowling
Entered on : 19/11/2012 4:21 PM
Hi Christian,
You should be able to resolve this via the info in the following article:

avid.force.com/pkb/articles/en_US/troubleshooting/en362399

If this doesn't help, I suggest you experiment with uninstalling Sibelius First from the E drive, then install it to your C Drive, followed by repeating the steps in the link above if necessary to remove any incorrect Rewire bundle data.

*If you've installed Sibelius 7 First on the E drive due to the size of 'Sibelius 7 First Sounds', then do note that you can install Sibelius 7 First separately from the sound library, as the program itself only takes around 550MB on windows.

Let me know if you need more info.
Best regards,

David Dowling
Sibelius Technical Support Specialist | APAC TS
Avid

[Christiansyn]

Hello David,

Thank for your mail ! I was throwing bottles at sea since thursday, without any success until I found your mail this morning.

Because there is 9h30 time difference between Adelaide and Aix-en-Provence, I send you this reply, even if it concern right now only what was done before receiving your tips.

More, I am now in my office and my home studio (Pro Tools MP 9 + Sibelius) is not there but at home. So I can’t try all your recommandations now, but in the evening.

Now my comments in your mail :

"You should be able to resolve this via the info in the following article: avid.force.com/pkb/articles/en_US/troubleshooting/en362399"

I had found this article, but was not sure that it apply to Sibelius First. I will follow it exactly to see if it give the solution.

"If this doesn't help, I suggest you experiment with uninstalling Sibelius First from the E drive, then install it to your C Drive"

Already done, since yesterday are Pro Tools MP 9 and Sibelius installed on C drive.

"followed by repeating the steps in the link above if necessary to remove any incorrect Rewire bundle data."

Because installation on C Drive has not been sufficient, I will remove all Rewire bundle data listed in your linked article :
« Delete the rewire.bundle files from here:
/Library/Application Support/Propellerhead Software
/Users/YourUserName/Library/Application Support/Propellerhead Software
Also delete the PlogueEngine folder from here:
/Users/YourUserName/Library/Application Support/Avid/Sibelius 7
Delete the contents of the following folder, if they are there (these are the logs Sibelius creates when it initialises ReWire. If these aren't present, don't worry):
/Users/YourUserName/Library/Application Support/Avid/Common »

"If you've installed Sibelius 7 First on the E drive due to the size of 'Sibelius 7 First Sounds', then do note that you can install Sibelius 7 First separately from the sound library, as the program itself only takes around 550MB on windows".

Already done too.

"Let me know if you need more info."

Yes I have some questions :

• Could you give me some informations about what is to verify in the Windows Registry ?
• Because Protools can see another Rewire client like VSampler3, I had a look in the Windows Registry. Where I found a link for VSampler3 with the right path to vsampler. I was suprised to find two links, one for Sibelius 7 and another for Sibelius First 7, with the same path. Is it normal ?
• What are the différences between Sibelius 7 and Sibelius First 7 concerning the Rewire implementation in the Windows Registry ?
• And also in the files directories ? (More precise : are the informations above concerning the Rewire bundle for Sibelius 7 exactly the same for Sibelius First 7 ?

I will follow your advices this evening and will do a report tomorrow, but I am sure that I need more details related to my above questions,

Best regards,

Christian.

[Christiansyn]

Hello David,

Some news, but not enough good.

First of all, your article (avid.force.com/pkb/articles/en_US/troubleshooting/en362399) is related to the Mac OS, not to W7. I have tried to convert the list of deletions to do for an application on W7.

I have done as follows:

The Rewire bundle was to delete:

Done by searching "Sibelius 7 Rewire Device.dll" deleting the following files:
C:\Program Files\Avid\Sibelius 7 First\Sibelius 7 ReWire Device.dll
C:\Users\Christian\AppData\Roaming\Avid\Pro Tools\Sibelius 7 ReWire Device.dll
C:\Users\Christian\AppData\Roaming\Avid\Sibelius 7 First\Sibelius 7 ReWire Device.dll
The PlogueEngine folder was to delete:

Done by searching "PlogueEngine" and deleting this folder:
C:\Users\Christian\AppData\Roaming\Avid\Sibelius 7 First\PlogueEngine
This PlogueEngine folder containing: PlogueEngine.log, vst.cache, vstfilelist.cache
But also deleting the dll file (this deletion was not sure):
C:\Program Files\Avid\Sibelius 7 First\PlogueEngine.dll
This Common Folder was to delete too:

Done, following this path:
C:\Users\Christian\AppData\Roaming\Avid\Common
Then I started "Sibelius First". During the launch, it told me that the "PlogueEngine" was not there.
I opened a sample score, I went to "Play"... to find the "Repair" button.

I clicked on it, but nothing happened. I tried several times, without success.

Because there was no evolution, I decided to close and reinstall Sibelius First, clicking on the Installation file downloaded from Avid.

Then I started "Sibelius First" one more time. I opened a sample score, I went to "Play"... to find the "Repair" button, which was grey.

Then I closed "Sibelius First" and I launched Pro Tools, executing the procedure : starting with a blanck session, creating a stereo track, inserting a multichanel plugins instrument...

Damned ! No Sibelius in the list ! All that for nothing !

I have verified if the files are back or not... Results :

Back C:\Program Files\Avid\Sibelius 7 First\Sibelius 7 ReWire Device.dll
Not back C:\Users\Christian\AppData\Roaming\Avid\Pro Tools\Sibelius 7 ReWire Device.dll
Not back C:\Users\Christian\AppData\Roaming\Avid\Sibelius 7 First\Sibelius 7 ReWire Device.dll
Back Folder C:\Users\Christian\AppData\Roaming\Avid\Sibelius 7 First\PlogueEngine
With in:
Back PlogueEngine.log,
Not back vst.cache,
Not back vstfilelist.cache
Back C:\Program Files\Avid\Sibelius 7 First\PlogueEngine.dll
Back Folder C:\Users\Christian\AppData\Roaming\Avid\Common

I have then uninstalled and reinstalled "Sibelius First". Same result as above, same files "Back" and files "Not Back"

Very desappointed, I decide to stop there my experimentations and hoppe that you will find the right way to solve this problem.

Waiting for your asap reply. I thank you for your kind help.

Best regards.

Christian.

[Christiansyn]

Hi Christian,

Sorry, I didn't realise we'd made that article Mac-specific. From what I remember though, it's generally been a Mac-based issue in the past, but we may need to update the pathways for PC too if we have more instances of the same issue under Windows.

You've covered everything anyway, so I suggest tackling the problem from a different angle. I've had this with another Sibelius 7 First user some time ago, and the solution on that occasion was to simply install Sibelius 7 Pro before the "Sibelius 7" option turned up in the host application as a Rewire Slave/Virtual Instrument. *Note, the available instrument plugin in Pro-Tools will still be called "Sibelius 7", not "Sibelius 7 First".

You can download the Sibelius 7 Pro installer from here:

http://www.sibelius.com/cgi-bin/down...h&prod=sibdemo

My suspicion at this stage is that on some machines the Sibelius 7 Pro installer is able to activate something with regard to Rewire support that the Sibelius 7 First installer is not, although my queries to the development team haven't yet revealed any differences between the Rewire setup for either.

When you're done installing Sibelius 7 Pro (it will run in trial mode fully functional for 30 days), Follow this sequence carefully.

Start Sibelius 7 in Stand-Alone mode (without Pro-Tools open).

1. Click Play > Setup > Audio Engine Options
2. Click both Repair and Clean-up, if you can, and quit Sibelius 7
3. Start Sibelius and check the Repair and Clean-up buttons are now disabled
4. Now quit Sibelius
5. Start the ReWire host (Pro-Tools) and check to see if you can start Sibelius 7 using ReWire.

You can then unisntall Sibelius 7 and test the procedure with Sibelius 7 First.

Let me know how you go.

Best regards,

David Dowling

Sibelius Technical Support Specialist | APAC TS

Avid

[Christiansyn]

Hi Christian,

Sorry, I didn't realise we'd made that article Mac-specific. From what I remember though, it's generally been a Mac-based issue in the past, but we may need to update the pathways for PC too if we have more instances of the same issue under Windows.

You've covered everything anyway, so I suggest tackling the problem from a different angle. I've had this with another Sibelius 7 First user some time ago, and the solution on that occasion was to simply install Sibelius 7 Pro before the "Sibelius 7" option turned up in the host application as a Rewire Slave/Virtual Instrument. *Note, the available instrument plugin in Pro-Tools will still be called "Sibelius 7", not "Sibelius 7 First".

You can download the Sibelius 7 Pro installer from here:

http://www.sibelius.com/cgi-bin/down...h&prod=sibdemo

My suspicion at this stage is that on some machines the Sibelius 7 Pro installer is able to activate something with regard to Rewire support that the Sibelius 7 First installer is not, although my queries to the development team haven't yet revealed any differences between the Rewire setup for either.

When you're done installing Sibelius 7 Pro (it will run in trial mode fully functional for 30 days), Follow this sequence carefully.

Start Sibelius 7 in Stand-Alone mode (without Pro-Tools open).

1. Click Play > Setup > Audio Engine Options
2. Click both Repair and Clean-up, if you can, and quit Sibelius 7
3. Start Sibelius and check the Repair and Clean-up buttons are now disabled
4. Now quit Sibelius
5. Start the ReWire host (Pro-Tools) and check to see if you can start Sibelius 7 using ReWire.

You can then unisntall Sibelius 7 and test the procedure with Sibelius 7 First.

Let me know how you go.

Best regards,

David Dowling

Sibelius Technical Support Specialist | APAC TS

Avid

[torikamal]

I just wanted to note that I also am having this same problem.
Windows 7,
Sibelius 7 First,
Pro Tools 8.05

Sibelius 7 will not show up in Pro Tools/Rewire no matter what I do.

[torikamal]

Update:
Using the Sibelius 7 Pro Trial version fixed the problems! Thank you for this workaround!

Note: If you are using a Focusrite Pro Saffire 14, Sibelius 7 Pro will BSOD (hard crash) your system. Unplug it while you are doing this fix, plug it back in once you have uninstalled Sibelius 7 Pro, and you are set to go.-

[torikamal]

Turns out it was a little bit more complicated. Sibelius 7 Pro must have changed some settings as when I launched Sibelius 7 First (S7F) after a reboot, it also gave me the BSOD.

To fix it, I unplugged my Focusrite Saffire Pro 14 (FSP14) again, then launched S7F. I changed the settings from Asio 4 All to Mbox 3 Asio.

I then exited, plugged the FSP14 back in, launched S7F and it worked fine.
Rewire still works, too.

[waynewiz]

I just want to say that I am also having the same problem. Since I have an Avid support code, I created a case a few weeks ago, but so far they are unable to solve the problem. I will try installing Sibelius 7 as suggested above. Very strange.