Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools HDX & HD Native Systems (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-24-2015, 09:35 AM
cm231805 cm231805 is offline
Member
 
Join Date: Feb 2013
Location: Eau Claire, WI
Posts: 3
Default Mac Pro 6,1- Mavericks 10.9.5- Pro ToolsHD 11.3.0- Kernel Panics and Spin Reports

Hello all,
I've been experiencing very frequent kernel panics that freeze the machine for a few seconds before it reboots out of nowhere. On the reboot, I will sometimes receive the gray screen that says why the computer restarted, but not always. Some of the kernel panic diagnostic reports coincide with a spin report linked to Pro Tools. I am running Pro ToolsHD 11.3.0 with 1 x HDX, 1 x UAD2 Octo card and 1 x Tempo SATA Pro 6gb 4 port card in a Sonnet Tech xMac Pro Server. Hope you're able to help me out. Thanks!

Fixes Attempted:
-Complete Clean installs of both Pro Tools and Mavericks multiple times
-Disconnecting second display
-Adjusting sleep preferences
-Disconnecting xMac Pro Server
-Disconnecting Sonnet Tech Blu Ray Mastering addition
-Reseating all PCIe cards in xMac Pro Server
-Rearranging Thunderbolt Bus configuration




Mac Pro Late 2013
Processor 3 GHz 8-Core Intel Xeon E5
Memory 64 GB 1866 MHz DDR3 ECC
Graphics AMD FirePro D500 3072 MB
Software OS X 10.9.5 (13F34)
Displays Apple Thunderbolt Display (via OWC Thunderbolt2 Dock on Thunderbolt Bus 1) and Samsung S22E310 (via HDMI)
Peripherals OWC Thunderbolt2 Dock, OWC Mercury Rack Pro (via USB3), 2 x OWC ThunderBay 4 Mini (via Thunderbolt Bus 0), Motu Micro Lite (via USB), Sonnet Tech xMac Pro Server (via Thunderbolt bus 2), Sonnet Tech Blu Ray mastering addition (via SATA card in xMac Pro Server), additional Apple keyboard and mouse for second display (via OWC Thunderbolt Dock), 1 x PACE iLok2

Sonnet Tech xMac Pro Server (via Thunderbolt Bus 2) w/ the following cards
1 x Avid HDX (to 3 x Avid HD i/o)
1 x UAD2 Octo
1 x Tempo SATA Pro 6gb 4 port (to Sonnet Tech Blu Ray Mastering addition)


MOST RECENT KERNEL PANIC

Thu Apr 23 19:01:20 2015
panic(cpu 4 caller 0xffffff800e6dc43e): Kernel trap at 0xffffff800eaaff2d, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000002179e000, CR4: 0x00000000001606e0
RAX: 0xffffff800ec70800, RBX: 0xffffff809ddc0180, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff87437bbd00, RBP: 0xffffff87437bbd10, RSI: 0xffffff7f8f1aeec0, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff800ec89ce8
R12: 0x00000000e00002c2, R13: 0xffffff809ddc0180, R14: 0xffffff7f8f1aeec0, R15: 0xffffff809ddc0180
RFL: 0x0000000000010286, RIP: 0xffffff800eaaff2d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4


Backtrace (CPU 4), Frame : Return Address
0xffffff87437bb990 : 0xffffff800e622f79
0xffffff87437bba10 : 0xffffff800e6dc43e
0xffffff87437bbbe0 : 0xffffff800e6f3976
0xffffff87437bbc00 : 0xffffff800eaaff2d
0xffffff87437bbd10 : 0xffffff800eab132e
0xffffff87437bbd70 : 0xffffff7f8f1aedae
0xffffff87437bbdc0 : 0xffffff800ea9242a
0xffffff87437bbe20 : 0xffffff800ea92743
0xffffff87437bbe40 : 0xffffff800ea8d909
0xffffff87437bbe80 : 0xffffff800ea92592
0xffffff87437bbeb0 : 0xffffff800ea92709
0xffffff87437bbef0 : 0xffffff7f8f1b7d49
0xffffff87437bbf20 : 0xffffff800e64a20a
0xffffff87437bbfb0 : 0xffffff800e6d7607
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(686.4.1)[815E4F64-F2D5-3847-931A-BE755698D993]@0xffffff7f8f1a3000->0xffffff7f8f203fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff7f8ecbf000


BSD process name corresponding to current thread: kernel_task


Mac OS version:
13F34


Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x000000000e400000
Kernel text base: 0xffffff800e600000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)


System uptime in nanoseconds: 929596924942
last loaded kext at 244458644062: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8f0c9000, size 65536)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9.1
com.digidesign.iokit.DigiDal 11.3.0f4
com.uaudio.driver.UAD2System 8.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AGPM 100.14.34
com.apple.driver.ApplePlatformEnabler 2.0.9d7
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.kext.AMDFramebuffer 1.2.4
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.iokit.IOBluetoothUSBDFU 4.2.7f3
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.2.7f3
com.apple.AMDRadeonX4000 1.2.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.kext.AMD7000Controller 1.2.4
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelMCEReporter 107
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMGPUPowerControl 3.6.22
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.AppleRAID 4.0.6
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.iokit.AppleIntelI210Ethernet 2.1.6b1
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 683.4.0
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClien t 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleUSBAudio 2.9.5f8
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.2.7f3
com.apple.iokit.IOAcceleratorFamily 98.23
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.kext.AMDSupport 1.2.4
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleUSBHIDMouse 180.9
com.apple.driver.AppleHIDMouse 180.9
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Reply With Quote
  #2  
Old 04-26-2015, 09:21 AM
Chief Technician's Avatar
Chief Technician Chief Technician is offline
Moderator
 
Join Date: Dec 2001
Location: NYC
Posts: 6,981
Question Re: Mac Pro 6,1- Mavericks 10.9.5- Pro ToolsHD 11.3.0- Kernel Panics and Spin Reports

Quote:
Originally Posted by cm231805 View Post
I am running Pro ToolsHD 11.3.0 with 1 x HDX, 1 x UAD2 Octo card and 1 x Tempo SATA Pro 6gb 4 port card in a Sonnet Tech xMac Pro Server.
Why not Pro Tools v11.3.1?

Quote:
Originally Posted by cm231805 View Post
Peripherals OWC Mercury Rack Pro (via USB3), Motu Micro Lite (via USB), additional Apple keyboard and mouse for second display (via OWC Thunderbolt Dock), 1 x PACE iLok2
You have two QWERTY keyboards and two mice connected to this computer?

Quote:
Originally Posted by cm231805 View Post
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(686.4.1)[815E4F64-F2D5-3847-931A-BE755698D993]@0xffffff7f8f1a3000->0xffffff7f8f203fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff7f8ecbf000

last loaded kext at 244458644062: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8f0c9000, size 65536)
This indicates that you should focus your efforts on USB devices. Try connecting as few USB devices as possible to start. This would be one QWERTY keyboard, one mouse, and the iLok. Connect them as directly as possible (no hub!). Do the panics persist? If so, one of those devices (or your Mac) is sketchy. If not, start adding additional USB devices one at a time, and connect them directly. Does the system work as expected when all devices are directly connected? If so, then introduce a hub, and move devices to the hub one at a time. Eventually you will find the combination that makes the system panic.

Do you have any NTFS or FAT formatted volumes (Windows) mounted on this system?
__________________
Jonathan S. Abrams, CEA, CEV, CBNT
Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Kernel Panics AudioB 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 5 03-09-2011 03:56 PM
Kernel Panics products7074740 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 10-10-2007 07:08 AM
Kernel panics! cliepe12 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 10-24-2003 01:31 AM
kernel panics jes 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 09-16-2003 12:51 AM


All times are GMT -7. The time now is 05:43 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com