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  #1  
Old 09-16-2013, 11:44 AM
bleudog bleudog is offline
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Default How to change email in Avid account???

Excuse me if this questions does not belong here.

but does anyone know how to change their email address in the avid account? for the life i cant find this option only able to change password.

any help is appreciated.

thanks.
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  #2  
Old 09-16-2013, 08:30 PM
sunburst79 sunburst79 is offline
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Default Re: How to change email in Avid account???

You may need Avids intervention on that. I'll have to check when I get home.
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  #3  
Old 09-17-2013, 06:05 AM
sunburst79 sunburst79 is offline
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Default Re: How to change email in Avid account???

Have you checked your PMs lately? You will need to get a hold of Avid CS to have them change it.
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  #4  
Old 09-19-2013, 08:29 PM
bleudog bleudog is offline
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Default Re: How to change email in Avid account???

Thanks did check the PM got message from Bruce just waiting on his reply.

Thanks for the heads up
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  #5  
Old 09-20-2013, 05:41 AM
hotballs hotballs is offline
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Default Re: How to change email in Avid account???

How does one get in touch with AVID CS?
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  #6  
Old 09-20-2013, 06:33 PM
sunburst79 sunburst79 is offline
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Default Re: How to change email in Avid account???

Quote:
Originally Posted by hotballs View Post
How does one get in touch with AVID CS?
I brought to their attention. Check your PMs
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  #7  
Old 09-23-2013, 05:48 PM
Bruce Paine Bruce Paine is offline
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Default Re: How to change email in Avid account???

Quote:
Originally Posted by bleudog View Post
Excuse me if this questions does not belong here.

but does anyone know how to change their email address in the avid account? for the life i cant find this option only able to change password.

any help is appreciated.

thanks.
Avid CS took care of bleudog last week. For others with the same issue...

From Avid Customer Support:

If you need to change your email address on your Avid account, you may contact us through our registration case page here:

http://avid.force.com/Support/RegistrationCaseCreation

In the question box, please enter "Avid Account Email Address". Then enter your remaining information.

Please include any and all details that may help us help you, including previous email address or addresses.
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  #8  
Old 02-10-2014, 04:28 PM
derFunkenstein derFunkenstein is offline
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Default Re: How to change email in Avid account???

Quote:
Originally Posted by Bruce Paine View Post
Avid CS took care of bleudog last week. For others with the same issue...

From Avid Customer Support:

If you need to change your email address on your Avid account, you may contact us through our registration case page here:

http://avid.force.com/Support/RegistrationCaseCreation

In the question box, please enter "Avid Account Email Address". Then enter your remaining information.

Please include any and all details that may help us help you, including previous email address or addresses.
I'm trying to use this link to contact support and I fill out every field yet I get an error to pick a product - thing is, there's no product drop-down or field to populate on the page. Frustrating.
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  #9  
Old 02-10-2014, 04:52 PM
Bruce Paine Bruce Paine is offline
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Default Re: How to change email in Avid account???

Quote:
Originally Posted by derFunkenstein View Post
I'm trying to use this link to contact support and I fill out every field yet I get an error to pick a product - thing is, there's no product drop-down or field to populate on the page. Frustrating.
Not sure if this is a known issue or not, checking with Avid CS. In the meantime, have you tried different browsers? Enabling popups/cookies temporarily?
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  #10  
Old 02-11-2014, 10:19 AM
derFunkenstein derFunkenstein is offline
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Default Re: How to change email in Avid account???

I tried Safari, Chrome, and Firefox on my Mac. I also tried resetting Chrome just now and same result.
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