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Old 11-29-2015, 08:12 AM
fizzyrecords fizzyrecords is offline
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Default Avid Master Account email address

Hi there,

I need to amend my Master Account email address as the one used is no longer valid. Please could you point me in the direction of someone who can help?

Thanks!
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Old 11-29-2015, 08:26 AM
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Dan Smith Dan Smith is offline
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Default Re: Avid Master Account email address

Use the support portal through your account. The first time I tried I was told changing my email address simply couldn't be done. But I waited awhile and tried a few more times and finally got a support tech who did an excellent job and took care of it.
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Old 11-29-2015, 08:29 AM
fizzyrecords fizzyrecords is offline
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Default Re: Avid Master Account email address

Thanks for the reply Dan. Do I just do it as an 'Audio' support case? I was unsure whether to use the support case option as it's not a software/hardward issue, just my account details.

Cheers,

Danny.
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Old 11-29-2015, 08:32 AM
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Dan Smith Dan Smith is offline
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Default Re: Avid Master Account email address

Yes. Yeah I remember the drop downs not really applying. Just put it whatever makes the most sense (I don't remember all the options). Then there should be a place to write out specifically your problem. There explain the account issue you're having.
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Old 11-29-2015, 08:33 AM
fizzyrecords fizzyrecords is offline
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Default Re: Avid Master Account email address

Magic! Thanks again for your help Dan, I'll get this done now.
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