Pro Tools HD Distorted Audio Only On Left Side

[1epsilon1]

Hi everyone,

This is my first time posting here. I am somewhat of a veteran with PT (10+ years?) and am completely baffled by this issue. Any time I monitor or play back any stereo audio through my interface I have severe distortion only on the left channel. I am quite experienced with Pro Tools and most pro audio problems and this one has me very puzzled. At first I thought one side of my headphones was shorting out or the driver was going bad. I lose all audio on the left side intermittently and when it returns it sounds like a heavy digital distortion/clipping with low fidelity and volume loss.

I have tried multiple sessions, fresh installs of all software, a plethora of I/O settings, multiple physical I/O wiring and monitoring options, and everything else I could think of. There have been no recent hardware or software changes. The issue occurred during a recording session and has not resolved since.

Any suggestions would be greatly appreciated.. I have never used Avid's support options (I can't figure out how they work?). I have a feeling my interface (the most recent HD I/O & Native card purchased in 2015) will need to be sent in for repairs. Is there a way to speak with Avid about this other than purchasing the $80 single service support?

Thanks again for the help, and I apologize if this is posted incorrectly as it is my first time here!

-Charles

*Edit* Got the email a few hours ago 'read this before you post' adding additional info

HD Native Card Driver version 11.3.0.327 (purchased new in 2014)
Pro tools HD I/O (purchased new in 2014)

SiSoftware Sandra

ID
Host Name : Epsilon
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS RAMPAGE V EXTREME
Serial Number : 1409328********
BIOS : AMI (OEM) 0802 10/16/2014
Intel vPro : 9.01.10.1005
Total Memory : 31.88GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz (6C 12T 3.7GHz, 3GHz IMC, 6x 256kB L2, 15MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : Intel Xeon (Haswell-E) DMI2 100MHz
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 0 Target Address, Thermal & RAS Registers 100MHz, 4x 8GB DIMM DDR4 2.4GHz 256-bit
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 1 Target Address, Thermal & RAS Registers 100MHz

Memory Module(s)
Memory Module : Crucial/Micron BLS8G4D240FSAM16FAD 8GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)
Memory Module : Crucial/Micron BLS8G4D240FSAM16FAD 8GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)
Memory Module : Crucial/Micron BLS8G4D240FSAM16FAD 8GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)
Memory Module : Crucial/Micron BLS8G4D240FSAM16FAD 8GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)

Video System
Monitor/Panel : Philips 32PFL5708/F7
(1920x1080, 46.0")
Video Adapter : NVIDIA GeForce GTX 980 (16CU 2048SP SM5.0 1.23GHz, 256kB L2, 4GB 3.5GHz, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 980 (2048SP 16C 1.23GHz, 256kB L2, 4GB 3.5GHz)
Compute Shader Processor : NVIDIA GeForce GTX 980 (2048SP 16C 1.23GHz, 256kB L2, 4GB 3.5GHz)
OpenGL Processor : GeForce GTX 980/PCIe/SSE2 (4GB)

Storage Devices
WDC WD2003FZEX-00Z4SA0 (2TB, SATA600, 3.5", 7200rpm) : 2TB (F:)
Samsung SSD 840 EVO 500GB (500.1GB, SATA600, SSD, OPAL) : 466GB (C:)
ASUS BC-12B1ST b (SATA, BD-R, DVD+-RW, CD-RW) : N/A (D:)
DTSOFT BDROM (717.9MB, Virtual) : 685MB (K:)
DTSOFT BDROM (992.7MB, Virtual) : 947MB (L:)
DTSOFT BDROM (Virtual) : N/A (E:)

Logical Storage Devices
System Reserved : 100MB (NTFS, 4kB) @ WDC WD2003FZEX-00Z4SA0 (2TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 419GB (NTFS, 4kB) @ Samsung SSD 840 EVO 500GB (500.1GB, SATA600, SSD, OPAL)
New Volume (F:) : 2TB (NTFS, 4kB) @ WDC WD2003FZEX-00Z4SA0 (2TB, SATA600, 3.5", 7200rpm)
Optical Drive (D:) : N/A @ ASUS BC-12B1ST b (SATA, BD-R, DVD+-RW, CD-RW)
20121112_1712 (K:) : 685MB (CDFS, 2kB, Read-Only) @ DTSOFT BDROM (717.9MB, Virtual)
20121112_1712 (L:) : 947MB (CDFS, 2kB, Read-Only) @ DTSOFT BDROM (992.7MB, Virtual)
Optical Drive (E:) : N/A @ DTSOFT BDROM (Virtual)

Peripherals
LPC Hub Controller #1 : ASUS Wellsburg LPC Controller
Audio Device : ASUS Wellsburg HD Audio Controller
Audio Codec : Realtek Semi 0900
Audio Device : Gigabyte GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Disk Controller : ASUS Wellsburg 6-Port SATA Controller [AHCI mode]
USB Controller #1 : ASUS Wellsburg USB xHCI Host Controller
USB Controller #2 : ASUS Wellsburg USB Enhanced Host Controller #2
USB Controller #3 : ASUS Wellsburg USB Enhanced Host Controller #1
SMBus/i2c Controller #1 : Intel ICH SMBus
SMBus/i2c Controller #2 : Intel MCP4-E(P) XMB Ch 0 SMBus
SMBus/i2c Controller #3 : Intel MCP4-E(P) XMB Ch 1 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet, 1Gbps)
Wireless Adapter : Broadcom 802.11ac Network Adapter (802.11n (HT), AES-CCMP, 216.5Mbps)
Wireless Adapter : 802.11n Wireless LAN Card (802.11n (HT), AES-CCMP, 72Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.