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#1
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Avid support seems like a joke
I have been calling and calling ...I get in the queue ...they ask me to wait, and then after several minutes the phone makes a ringing tone ...then silence and it hangs up
This was both yesterday and today ...wonder what I'm paying for with this useless support plan
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www.olipoulsen.com iMac27 i9 3.6 (late 2019) / 64 GB Ram / OS 10.15.7 Apollo 8 / PT Ultimate 2020.9.1 |
#2
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Re: Avid support seems like a joke
Things are a bit messed up everywhere during these Covid times. But you could post your problem here and see if we can help, or perhaps escalate this for you.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#3
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Re: Avid support seems like a joke
Quote:
But my problem is that pro tools cpu usage goes crazy after having a session open for a while ...like an hour or less. It just builds up until it goes into max and refuses to play. If I quit pro tools and restart, it goes back to normal...and then the cycle repeats with the buildup again. Sometimes it is still crazy when I reopen...and then I have to restart the computer to get it back to normal ...for a while until next surge. Problem started a few days ago. I then updated OSX to catalina to see if that helped...and latest PT version. But this problem seems to persist.
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www.olipoulsen.com iMac27 i9 3.6 (late 2019) / 64 GB Ram / OS 10.15.7 Apollo 8 / PT Ultimate 2020.9.1 |
#4
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Re: Avid support seems like a joke
Quote:
https://gfx.io
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A Rig: (Studio) I7-7700k Hackintosh - OSX 10.15.7, PT Ultimate2023.6 Native PCI-e Card, AVID I/O16 Analog i/o x2, 40 fader D-Command ES B Rig: (Home/Office). M1 Mac Studio - 64gb ram - OSX 12.7.1, PT Ultimate2023.6, HD Native Thunderbolt, Omni, Avid Artist Control http://www.lostboysstudio.com |
#5
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Re: Avid support seems like a joke
Quote:
And my graphics card is Radeon Pro Vega 48 8 GB
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www.olipoulsen.com iMac27 i9 3.6 (late 2019) / 64 GB Ram / OS 10.15.7 Apollo 8 / PT Ultimate 2020.9.1 |
#6
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Re: Avid support seems like a joke
Quote:
UPDATE:Sorry no, it seems that's only for the older MacBooks , there should be a utility around though, much like the ones that allowing to switch off hyperthreading. I'll have a dig.
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A Rig: (Studio) I7-7700k Hackintosh - OSX 10.15.7, PT Ultimate2023.6 Native PCI-e Card, AVID I/O16 Analog i/o x2, 40 fader D-Command ES B Rig: (Home/Office). M1 Mac Studio - 64gb ram - OSX 12.7.1, PT Ultimate2023.6, HD Native Thunderbolt, Omni, Avid Artist Control http://www.lostboysstudio.com |
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