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Still being charged after turning off auto renew
Currently, with the high inflation, high everything, I had no choice but to turn off auto renew, I really didn't use PT enough.
Anyway, why am I still being attempted to be charged ? I am getting emails saying "Attempt to charge failed" whenever I turned off auto renew a few weeks ago. So, why am I still being charged or attempt is even made whenever I turned it off a few weeks ago? |
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Re: Still being charged after turning off auto renew
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Apologies that no one responded to this..... It looks like the license expired on Feb 2. I asked the web team to verify and respond back to you and also explain how auto-renewal on and off works as it is different for monthly and annual subcriptions. Case # 04762116 Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com |
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