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Old 05-04-2019, 04:07 PM
jahlonpelly jahlonpelly is offline
Join Date: May 2019
Location: PO Box 195
Posts: 1
Default Purchased but got an error

I just bought Pro Tools 12 using my paypal account, the account was charged and i got the receipt/invoice email from paypal. But instead of loading the download page for protools, i got an error screen that just told me to try entering my card details again. i’ve tried filing 2 cases and even facebook messaged Avid but nothing was done. wondering if anyone else had this issue?
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Old 05-04-2019, 04:10 PM
TOM@METRO's Avatar
Join Date: Apr 2006
Location: Los Angeles
Posts: 16,891
Default Re: Purchased but got an error

I'll try to get some attention on this.
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2019.5 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

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Old 05-04-2019, 06:30 PM
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jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,273
Default Re: Purchased but got an error

Welcome to the community.

Please reply to the email for one of the cases you started today with more info so that CS can look into this.
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