Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 12

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-23-2017, 05:59 AM
Stef1342 Stef1342 is offline
Member
 
Join Date: Jul 2017
Location: 14 Studley Drive
Posts: 6
Default Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Good afternoon,

I've recently purchased a Focusrite Scarlett 18i8. I've installed the drivers as (Focusrite control 2.1.7 and Focusrite USB4.36.0.484). When recording in Protools 12.7.0 I experience warped playback (high pitched, sped up). Even if I'm not recording, if I have the track record enabled there is a slightly distorted sound.

I'm a little stuck as to what might be the cause of the problem. I've tried reinstalling the drivers. I've tried a couple of sample rates (44.1, 48, 96kHz) with multiple buffer sizes.

If anyone has any ideas or has experienced this issue before please let me know. I'm at my wits end!!

Thanks,

Stef1342
Reply With Quote
  #2  
Old 07-23-2017, 09:41 AM
jeam25's Avatar
jeam25 jeam25 is offline
Moderator
 
Join Date: Apr 2002
Location: Puerto Rico
Posts: 2,703
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Hi sounds to me like other app is taking control of the driver while using PT .

Maybe windows .? Check sound panel and verify that the Focusrite isnt the default playback device for windows while using PT .

Also check what others app are running in background and make shure to disable them at startup . ( You want avid and, ilok services only running here , at least for troubleshooting )

Let us know !
__________________
- Jesus Alvarado -

Keep the volume UP !
Reply With Quote
  #3  
Old 07-23-2017, 01:31 PM
Stef1342 Stef1342 is offline
Member
 
Join Date: Jul 2017
Location: 14 Studley Drive
Posts: 6
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Hi Jeam25,

I checked. The focusrite had been set as the device used for windows so I've changed that. I've also checked the start up apps as you recommended and disabled anything that may use sound. Unfortunately this hasn't resolved the problem!

Thanks for the suggestion though. Much appreciated!

Stef1342
Reply With Quote
  #4  
Old 07-23-2017, 01:45 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 14,175
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Try setting the sample rate in the Focusrite Control software and then start Pro Tools with a session at that same sample rate.

If pre-existing/previously recorded content is at the wrong sample rate for a session you need to import that into the session with sample rate conversion applied.
Reply With Quote
  #5  
Old 07-23-2017, 02:34 PM
gonsdeejay's Avatar
gonsdeejay gonsdeejay is offline
Member
 
Join Date: Jul 2008
Location: México City
Posts: 205
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Try To Run Pro Tools holding "N" key just after Pro Tools Logo appear, then after several seconds depend on how many plugins are installed, will appear Playback Engine dialog, There just grab another Audio Device different to Focusrite, after that, before open a session, go again to settings and chose your scarlett again, maybe that resolve your playback issue!!!!
__________________
Pro Tools 2019.12. UAudio Apollo X8, 8 Duo & Apollo Twin. Custom PC i7-7700K 16 Gb Ram Thunderbolt 3 SYSTEM-1KRK V88. Yamaha HS7 Korg ESX-1 MBOX2 003Rack Mackie MCU Producing My Own Life
Reply With Quote
  #6  
Old 07-24-2017, 01:16 PM
Stef1342 Stef1342 is offline
Member
 
Join Date: Jul 2017
Location: 14 Studley Drive
Posts: 6
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Thanks Darryl Ramm and gonsdeejay. I have tried both but unfortunately haven't had any luck. Thanks for the suggestions! I'll keep working on it and let you know if I manage to resolve the issue.
Reply With Quote
  #7  
Old 07-24-2017, 01:20 PM
jeam25's Avatar
jeam25 jeam25 is offline
Moderator
 
Join Date: Apr 2002
Location: Puerto Rico
Posts: 2,703
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Hi ! Sorry to hear that . Also check what device is controlling your word clock ? And what number is it set ?
__________________
- Jesus Alvarado -

Keep the volume UP !
Reply With Quote
  #8  
Old 07-24-2017, 03:45 PM
jeam25's Avatar
jeam25 jeam25 is offline
Moderator
 
Join Date: Apr 2002
Location: Puerto Rico
Posts: 2,703
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Also i remember helping somebody with a Scarlett sometime ago and I read somewhere that Focusrite recommend to disable Fast Boot on windows 10 for sclarlett . Do you have this setting Turned OFF ?

Here how to do it !
__________________
- Jesus Alvarado -

Keep the volume UP !
Reply With Quote
  #9  
Old 07-25-2017, 08:34 AM
Matthew.Focusrite Matthew.Focusrite is offline
Member
 
Join Date: Jan 2016
Location: Huntington Beach
Posts: 3
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Hi Stef1342,

Sorry to hear about the playback issues using the Scarlett 18i8 with Pro Tools, but we are more than happy to help. First, please take the time to go through the appropriate Avid optimization guide for your system found in the following link:

http://avid.force.com/pkb/articles/e...oting/en367983

After implementing the listed steps, please proceed with closing any additional background applications and verify the device is not selected in the Windows sound properties. When launching Pro Tools, it is recommended that the program is ran as an administrator. Once opened, please test further to verify if issues are still present.

If you are still encountering difficulty, please feel free to contact us through the following link so we may investigate further:

https://support.focusrite.com/hc/en-gb/requests/new
Reply With Quote
  #10  
Old 07-25-2017, 02:22 PM
Stef1342 Stef1342 is offline
Member
 
Join Date: Jul 2017
Location: 14 Studley Drive
Posts: 6
Default Re: Focusrite Scarlett 18i8 - High pitched, faster recorded issues

Hi Jeam25,

Please excuse my ignorance but my word clock? :S

And yes I read that focusrite recommend that to therefore I had already disabled it. Unfortunately that hasn't solved the issue. I've also just uninstalled and reinstalled pro tools in the hope that it may resolve the issue but again it hasn't. When I plugged in my old audio interface the same issue is occurring so I'm really confused now!!

Thanks,

Stefan
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Interfacing Issue with Focusrite Scarlett 18i8 UberAubergine Pro Tools 11 2 06-04-2019 08:46 PM
Crackles and Pops in PT 11.2.1 w/Scarlett 18i8 BassGuyGG Pro Tools 11 1 04-06-2017 11:18 AM
Focusrite Scarlett 6i6 issues bootyt FireWire and USB Audio Interfaces (Mac) 2 12-12-2014 03:03 PM
Focusrite Scarlett 18i8 kyluigi Third Party Interfaces 6 10-17-2013 08:14 AM
Song sounds faster and high pitched after bounce. Abel0470 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 07-12-2013 08:45 PM


All times are GMT -7. The time now is 01:34 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com