Pro Tools license expired on an Active Subscription

[matthewbarnacles]

Just ran into the same problem; my case number is 03091474, but I'd really appreciate a temporary activation because this issue is preventing me from getting back to work I sorely need to finish.

UPDATE: Application Manager is now failing to login. It reads: "Problem Logging Into Your Account. There was a problem logging into your account. Reattempting user login." Can't overemphasize how frustrating this.

[Jem_Savage]

Same problem as above users - showing as paid-up when I look at avid.com, but in iLok license messenger the renewal is "pending" and can't be coerced to change status.

[JayMacabre]

Hi I am having the same issue by the looks of things, both my pro tools 12 and pro tools subscription options are greyed out and unavailable under my licences, I have started a case and had one reply but it was not at all helpful in this scenario. My case number is #03105031 . Haven't heard anything since replying 2 days ago and would love to get this sorted asap.

Thanks.

[jeffro]

Originally Posted by JayMacabre

Hi I am having the same issue by the looks of things, both my pro tools 12 and pro tools subscription options are greyed out and unavailable under my licences, I have started a case and had one reply but it was not at all helpful in this scenario. My case number is #03105031 . Haven't heard anything since replying 2 days ago and would love to get this sorted asap.

Thanks.

Welcome to the community.

Checked on your case and made sure that your license issue was corrected. Please activate the Pro Tools Subscription license using iLok License Manager.

[jeffro]

Originally Posted by Jem_Savage

Same problem as above users - showing as paid-up when I look at avid.com, but in iLok license messenger the renewal is "pending" and can't be coerced to change status.

Welcome to the community.

Looks like this was resolved 12/5 with new license deposits.

[jeffro]

Originally Posted by matthewbarnacles

Just ran into the same problem; my case number is 03091474, but I'd really appreciate a temporary activation because this issue is preventing me from getting back to work I sorely need to finish.

Welcome to the community.

Looks like this was resolved 11/30. Please reply to your case notice email if you need additional assistance.

[jeffro]

Originally Posted by oneproudmonkey

Same here

the only active licence i can see is "Pro Tools Plan" I assume I need a different one?

Welcome to the community.

Looks like JM solved this via your support case on 11/27.

[jeffro]

Originally Posted by wolfzane

Just joining the choir here. Same exact issue. Just created a case at Avid. Hoping for a quick response.

Case Number 03090709

Welcome to the community.

Looks like Carlo resolved this via your support case on 11/27.

[feralfrequency]

I am joining in here as well to the wails of agony. Showing an active subscription and an expired license. Never missed a payment. Been using Pro Tools for 10 years or more. Reactivated all my ilok licenses and updated ilok manager. Greyed out PT12 license.

In the middle of sessions. This is just ridiculous. Don't they realize this is how many of us make a living?

case# 03107023
system ID# 50251896

[owingsad]

I am having the same issue. Auto renewal payment didn't go through for some reason. I updated payment information (even though nothing changed). It said the payment was successful but I still haven't received a renewed expiration date or new license for iLok.

I sent a form so tech support and haven't heard anything yet. Any help/advice is appreciated. I need to get back to work ASAP!

Thanks

System ID: 50183513