Lost HEAT in 2018 Install

[BScout]

I see you are running El Cap. I know it is approved but I don't know anyone running it for Pro Tools (everyone I know went from Yosemite to Sierra or High Sierra.)

You said you wiped everything. Did you do/use this to make sure everything is gone?:

http://petegates.com/pg-pt-prefs.html

Have you rebooted?

What does the Application Manager say? Does it recognize you running/installed Pro Tools HD 2018.01?

No problems with Heat on Sierra for me.

Also have you double checked the Heat license is showing on your iLok and have you done an ilok key synchronize? (sign in, click on ilok key, right click, select synchronize)

[zeeman]

Hey,
My Machine won't go to Sierra. El Cap is as far as i can go. And yes to everything else you stated. Using Pete's Pref App.
HEAT is showing on my ILOK. Did a sync,
App Manager shows PT2018.01 Shows everything else up to date.

This is def a weird one.
Prob going back to Pt12.8.1 where things have been running really smooth.
Bummed for sure.
Digging the new features.

thx for your help and info

z

[zeeman]

Got it.
Pulled out my ILOK( which i did do once already)and reinserted but this time did a sync right after and sure enough HEAT came back.

BScout thx for your help. "And if so, go to your iLok key, right click on it while logged in, and choose "synchronize"
I think that's what did it.
Much appreciated.

z

[tmuzik]

Same thing happened here with PT 2019.6.
loaded sessions and dialog box would popup reading:

"HEAT Is Not Active
This session was last saved with the HEAT option active and thus may sound different on the current system. HEAT settings will not be lost when this session is next opened on a Pro Tools system which has HEAT available, but will be inactive."

Opened my iLOK License Manager and saw HEAT was a light grey color.
I right clicked and selected "refresh"

Closed and reopened PT.

All is good now.

[JFreak]

HEAT is always installed. Whether you can use it or not depends if you have the license. If you have the license and it still does not work, contact Avid Support to check what is wrong with the license.