Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-14-2019, 08:41 PM
Media Man Media Man is offline
Member
 
Join Date: Dec 1998
Location: Burbank, CA
Posts: 582
Default Updating iLok licenses for Avid Complete Plugins

Today I updated Pro Tools Ultimate software at the Avid website, using a code purchased from a third party, and the Avid site seemed to update and my plan expires in 2020 instead of tomorrow.

But the iLok Manager does not show the updates (new 2020 expiration dates), for neither Pro Tools Ultimate (perpetual), or for the Avid Complete Plugin Bundle which includes Space, Smack, and a few other tasty items.

Did I miss a step in the upgrade process? I cannot find any hints on the iLok Manager site.

Any help would be appreciated as the expiration date shown is 2/15/19 and I am right in the middle of a mix.

Media Man
Reply With Quote
  #2  
Old 02-14-2019, 11:27 PM
metalmixer metalmixer is offline
Member
 
Join Date: Mar 2016
Location: San Francisco
Posts: 270
Default Re: Updating iLok licenses for Avid Complete Plugins

You are ok just wait until expiration then click the renew button on you ilok account to renew the Avid Complete bundle - you can renew it until it expires - as long as your Avid says 2020 you are good to go
Reply With Quote
  #3  
Old 02-15-2019, 10:11 AM
Media Man Media Man is offline
Member
 
Join Date: Dec 1998
Location: Burbank, CA
Posts: 582
Default Re: Updating iLok licenses for Avid Complete Plugins

Thanks. But where is this "renew button". I don't see in in iLok Manager.

I see a button that says "Subscription License needs to be refreshed", but nothing happens when I click it. More like a warning, not a link.

Media Man
Reply With Quote
  #4  
Old 02-25-2019, 02:42 PM
metalmixer metalmixer is offline
Member
 
Join Date: Mar 2016
Location: San Francisco
Posts: 270
Default Re: Updating iLok licenses for Avid Complete Plugins

there a major bug with Avid's renewal system - none of our UVI and Complete Plugins rewed though our support plan expires in 2020
Reply With Quote
  #5  
Old 02-25-2019, 02:48 PM
metalmixer metalmixer is offline
Member
 
Join Date: Mar 2016
Location: San Francisco
Posts: 270
Default Re: Updating iLok licenses for Avid Complete Plugins

????
Attached Images
File Type: jpg WTF.jpg (62.7 KB, 0 views)
Reply With Quote
  #6  
Old 02-26-2019, 10:00 AM
metalmixer metalmixer is offline
Member
 
Join Date: Mar 2016
Location: San Francisco
Posts: 270
Default Re: Updating iLok licenses for Avid Complete Plugins

Day 8 still nothing....
Reply With Quote
  #7  
Old 03-09-2019, 11:47 AM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Updating iLok licenses for Avid Complete Plugins

Quote:
Originally Posted by metalmixer View Post
there a major bug with Avid's renewal system - none of our UVI and Complete Plugins rewed though our support plan expires in 2020
Found multiple iLok accounts using your email address so best to contact Avid CS directly to identify the one in question - have you started a support case already?
__________________
system detailsxinstagramlinkedin
Reply With Quote
  #8  
Old 04-25-2019, 01:01 PM
Nish Nish is offline
Member
 
Join Date: Aug 2004
Location: Belgium
Posts: 199
Default Re: Updating iLok licenses for Avid Complete Plugins

Experiencing a similar issue today, extended my PT plan withing grace period and could only refresh the UVI Falcon, the PT license refresh just gave errors. Eventually tried to move my license to the ilok account instead of the dongle and there it got made inactive and expired. Yay!

Support tickets have been made both at Avid and ilok

On the side I also just noticed my renewal removed a bunch of plugins from my avid account as well, like space etc...
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Plugins for Sale (ilok licenses) Bubblegum Buy & Sell 3 04-02-2016 06:27 PM
Complete avid and ilok accounts JigMD80 Buy & Sell 1 02-18-2016 12:59 PM
Avid deposited PT12 licenses in an automatically-created iLok account - Bad! Onager1286 Licensing & Accounts 3 12-23-2015 06:55 PM
Tons of Avid iLok Licenses For Sale! Plus Many Others... Bspalt Buy & Sell 10 01-27-2015 11:27 AM
Stolen iLok + replacement licenses Avid Support ?? jetamasirep macOS 41 02-21-2013 10:03 PM


All times are GMT -7. The time now is 12:06 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com