Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools Software (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-20-2016, 06:24 PM
cabdriver cabdriver is offline
Member
 
Join Date: May 2011
Location: Canada
Posts: 19
Default Driver_IRQL_Not_Less_or_Equal

So, I just set up my new computer and put Pro Tools on, installed the driver for the interface, plugged in the firewire, and can go about my business for a while, but eventually, the computer will crash unexpectedly, the BSOD showing driver irql not less or equal and points to avidmboxpro.sys as the culprit. I haven't used Pro Tools yet (as I don't want the computer to crash whilst I'm working on a project). It ran Sibelius smoothly with no problem. I suspect it's a conflict with the on-board sound card/driver, as the computer has only crashes while I'm streaming audio/video from the internet. I have updated every driver (from device manager, I'm not sure if there are drivers I must update manually), I've disabled the HDMI audio driver, and reinstalled the Mbox drivers again. I'm not sure what else I should do; any suggestions?

Windows 7 Home Premium OEM, 64 bit
8Gb ram
3Ghz AMD processor
Pro Tools 8 LE
Mbox Pro 3
Realtek High Definition Audio
Reply With Quote
  #2  
Old 01-22-2016, 05:27 PM
cwsand's Avatar
cwsand cwsand is offline
Moderator
 
Join Date: Feb 2006
Location: Nashville, TN
Posts: 3,094
Default Re: Driver_IRQL_Not_Less_or_Equal

Hi, It could be a compatibility issue with the firewire port - chipset or driver. Posting a SANDRA report as described here might help: Help Us Help You

Here's a link to some info on Avid Qualified FireWire Cards for Windows

You might also try this:
Enable Legacy FireWire Controller


__________________
Help Us Help You



Chris
__________________________________________________
Focusrite Liquid Saffire 56
TCE Studio Konnekt 48
PreSonus Digimax LT
Gigabyte GA-Z170-HD3P / i7 6700K 4.1 GHz / 32GB Crucial DDR4
macOS High Sierra Version 10.13.6
Pro Tools HD 2018.7.0
Reply With Quote
  #3  
Old 01-22-2016, 05:37 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 12,028
Default Re: Driver_IRQL_Not_Less_or_Equal

And installed exactly what driver version?
Reply With Quote
  #4  
Old 01-25-2016, 10:59 AM
cabdriver cabdriver is offline
Member
 
Join Date: May 2011
Location: Canada
Posts: 19
Default Re: Driver_IRQL_Not_Less_or_Equal

It's the most recent driver, 1.1.10. I've checked it's compatibility (works with PT LE 8.04, Windows 7), but one thing that worries me is that, when checking the drivers, avidmboxpro.sys is not digitally signed. Considering that that is the file the BSOD points to, would the lack of a signature be cause for alarm?
Reply With Quote
  #5  
Old 01-25-2016, 04:09 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 12,028
Default Re: Driver_IRQL_Not_Less_or_Equal

You are really using an Mbox 3 Pro with Pro Tools 8 LE? That authorizes LE OK? Has that combo ever worked?

I kinda doubt Avid tests or officially supports this combination. Where did you see the claim that Pro Tools LE 8 is supported for that driver?

Has this Mbox 3 Pro ever worked OK on any other system? With Pro Tools 8 LE?

Not that any of that explains the blue screen here, but I am not sure this will work at all. For that you may well be into debugging the FireWire card, trying the FireWire legacy driver etc. has this FireWire card ever worked with this Mbox 3 Pro? Post a Sandra report as expected. Start at the "help us help you" link up the top of this web page.

Last edited by Darryl Ramm; 01-25-2016 at 04:20 PM.
Reply With Quote
  #6  
Old 01-25-2016, 11:19 PM
cabdriver cabdriver is offline
Member
 
Join Date: May 2011
Location: Canada
Posts: 19
Default Re: Driver_IRQL_Not_Less_or_Equal

I've had this for 4 years, 8 le has not had a problem with the Mbox 3 Pro
Reply With Quote
  #7  
Old 01-26-2016, 06:43 PM
cabdriver cabdriver is offline
Member
 
Join Date: May 2011
Location: Canada
Posts: 19
Default Re: Driver_IRQL_Not_Less_or_Equal

So, the AvidMboxPro.sys file is the only driver file on my desktop that isn't signed. Can I get a signature or a signed replacement file?

Has anyone ever had a problem like this?
Reply With Quote
  #8  
Old 01-26-2016, 06:52 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 12,028
Default Re: Driver_IRQL_Not_Less_or_Equal

Quote:
Originally Posted by cabdriver View Post
So, the AvidMboxPro.sys file is the only driver file on my desktop that isn't signed. Can I get a signature or a signed replacement file?

Has anyone ever had a problem like this?
Not being signed is not the problem. Multiple posts here have suggested you look at the firewire card and legacy mode etc. have you done any of that?
Reply With Quote
  #9  
Old 02-04-2016, 12:35 PM
cabdriver cabdriver is offline
Member
 
Join Date: May 2011
Location: Canada
Posts: 19
Default Re: Driver_IRQL_Not_Less_or_Equal

T'wasn't the legacy mode. Fixed it by re-seating the card. Problem is now that every so often the sound'll cut out; no freezing or crashing, just losing the sound. I can fix it by pausing the video/audio for 10-30 seconds. Any way I could figure out how to stop it from cutting out?
Reply With Quote
  #10  
Old 02-04-2016, 02:41 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 12,028
Default Re: Driver_IRQL_Not_Less_or_Equal

System fully optimized?

Trashed prefs and databases?

What make/model/spec dedicated audio/session drive are you recording to? How is it attached? (USB2, Firewire 800, SATA III?)

What payback engine buffer size?

Make sure "ignore errors" is not checked.

If that does not work I'd try a different Firewire card, just any different physical card with a TI chipset.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
DRIVER_IRQL_NOT_LESS_OR_EQUAL, then- BSOD TOMsubG Pro Tools SE and Essential (Win) 0 11-28-2011 05:57 PM
driver_irql_not_less_or_equal / BSOD when shutting down zygzag420 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 0 09-24-2007 12:54 PM


All times are GMT -7. The time now is 11:58 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com