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#1
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Weird GUI problem (Avid support have gone quiet)
Hey all,
Anyone seen issues like this before? ...Video link and imbedded pics are below... Really strange GUI behaviour. I contacted Avid about this time last year, they said my computer & OS were out of date and no longer compatible etc. Now I have new machine and PT still has this weird GUI stuff going on right from the first launch, all hardware and software are bang up to date. Avid have gone quiet, or they're taking ages to respond. I've no idea what to do. Any suggestions? Cheers, M https://youtu.be/1maLXgZ4VMA Last edited by msuk; 07-30-2019 at 11:25 AM. Reason: New info |
#2
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Re: Weird GUI problem (Avid support have gone quiet)
No one here are gonna start an account to watch this video you wanna show us.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
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Re: Weird GUI problem (Avid support have gone quiet)
Uploaded to Youtube... https://youtu.be/1maLXgZ4VMA
Last edited by msuk; 07-30-2019 at 11:23 AM. Reason: New video link |
#4
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Re: Weird GUI problem (Avid support have gone quiet)
Quote:
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__________________ Al Hospers bassist, vocal, composer, engineer https://www.youtube.com/channel/UCCw...ogfR_7Q/videos ------------------------------------------------------ PT2023.12, OS X Monterey, Late 2013 MacPro, 6 core, 64 GB RAM, Orion Studio, Slate Raven MTi2, ISA428, ADL600, Distressor, Grace 501, Dimedio, Obsidian, One LA, BAC500, Harrison 32 EQ, UAD2 OCTO, Focal 6 be, Auratones... |
#5
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Re: Weird GUI problem (Avid support have gone quiet)
PT Software Version 2019.6
CPU Model/ Speed Intel i9 9900K CPU @ 3.60GHz 3.60GHz RAM 64.0 GB Samsung 970 PRO 1TB M.2 PCIe NVMe SSD/Solid State Drive Operating System Details Windows 10 Home 64bit Prism Sound Titan audio interface ***The video shows me trying to trim and move clips (nothing fancy)...look at the way the audio clip 'jumps' to another track and timeline position at the same time*** |
#6
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Re: Weird GUI problem (Avid support have gone quiet)
What mode are you in? Slip/grid/spot etc up to the left? Cant see on iphone as the video is too fuzzy and small for iphone 10
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#7
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Re: Weird GUI problem (Avid support have gone quiet)
He/she is in Grid.
The mismanagement of the GUI elements looks like a mapping error and most likely has to do with your computer system. What is your graphics card? Are you running native resolutions on your computer screens or scaling? What are your screen resolutions? Are you using any type of window management software? Also what version of Windows Home 64bit? (as in what release; there was one just this year that is being rolled out through Windows Update)
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro S1 x 2, Fire Max11 x 2, Dock, iPad Air5 Mac Mini 14,12, 12 core, macOS 13.6.6 RAM 32GB, SSD 4TB, GPU 19 core QNAP TVS-872XT 148TB TB3 |
#8
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Re: Weird GUI problem (Avid support have gone quiet)
I originally had this problem with vers 2018.7 under Windows 7, temporally cured by going back to 2018.3 The first thing to do is make sure your GPU driver is up to date. Windows updates can cause all sorts of problems as well such as changing some settings to their default values.
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Dell Precision 490 Workstation, dual 4 core 5355 Xeon, 16gb Samsung DDR2 ECC Ram - Windows 7 Ultimate - Nvidia GTX 650 - 3 x Internal WD Blacks - PT 2018.3 - Digi 002R - Original Mackie HUI - 3 screens - JBL Monitoring. Dell XPS 8700 i7-4790 - 24gb RAM - Windows 10 - Nvidia GTX 1060 6GB with Studio driver 546.01 - 2 x Internal Samsung 860 EVO SSDs, and MSATA card - Davinci Resolve Studio 18.6.4 - 3 screens - Blackmagic Speed Editor - MK1 Presonus Faderport - Canon C100 mk2 - Atomos Ninja 2 - Zoom H2n |
#9
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Re: Weird GUI problem (Avid support have gone quiet)
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Thanks for the suggestions BScout, you helped me solve it! It was to do with scaling in Windows, Pro Tools looked tiny on the ultra-wide 21:9 screen - I turned these Windows options off and the GUI glitches have stopped. Much appreciated bro, all the best ;-) |
#10
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Re: Weird GUI problem (Avid support have gone quiet)
If you need/want to scale the display, change the display resolution in the video card driver via its setting app if available rather than using Windows Display Setting to scale a percentage.
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PT 2024.3 DP 11.31 VEP 7.x with various VIs NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11 MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11 MOTU M4 on MacBook Air M2 2023 Sonoma.4.1 |
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