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Old 01-12-2019, 09:12 PM
azirkin azirkin is offline
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Default Purchase PT Ultimate. Paid in full, No ilok code, no receipt

Hi There,

We purchased PT Ultimate subscription, and have verified that we were charged, but we did not receive an email confirmation, or any download codes, or ilok activation. Has anyone had this issue, and if so, how did you get your PT activated?
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Old 01-13-2019, 05:30 AM
azirkin azirkin is offline
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Default Purchased PT Ultimate Online — Was charged, but received no receipt or license

Hi There,

We purchased PT Ultimate subscription, and have verified that we were charged, but we did not receive an email confirmation, or any download codes, or ilok activation. Has anyone had this issue, and if so, how did you get your PT activated?
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  #3  
Old 01-13-2019, 08:12 AM
critictalk critictalk is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt

Can you login your Avid acct and download the installation file?


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Old 01-13-2019, 09:35 AM
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Top Jimmy Top Jimmy is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt

Assuming this was purchased via the Avid store, the place to start is here:

https://shop.avid.com/ccrz__CCPage?p...=ContactUsForm



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Old 01-13-2019, 01:06 PM
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jeffro jeffro is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt

Quote:
Originally Posted by azirkin View Post
Hi There,

We purchased PT Ultimate subscription, and have verified that we were charged, but we did not receive an email confirmation, or any download codes, or ilok activation. Has anyone had this issue, and if so, how did you get your PT activated?
I see it listed with installers in my.avid.com/products > Pro Tools | Ultimate and the license bundle is activated to your iLok2 so it looks like you should be all set.
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Old 01-14-2019, 05:34 AM
azirkin azirkin is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt

Yeah, it looks like we are good. Thanks!


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