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  #1  
Old 12-31-2016, 11:45 AM
RichardBarley RichardBarley is offline
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Default Can't Log in To Avid account/Password reset not working

Good morning folks!

I attempted to log in to my avid account this morning as I need to update to 12 before the year is over... in a few hours. Late to the party, yes I know.

I appear to be locked out, "Try back in a little while," and password reset didn't work either. (Which is why I got locked out.)

I noticed someone else had a similar issue in 2012. I didn't want to respond on a dead thread so starting a new one. Any help here?

*I am attempting login to the correct place - https://my.avid.com/account/orientat....com%2faccount



Blessings,

Richard
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  #2  
Old 12-31-2016, 11:55 AM
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Southsidemusic Southsidemusic is online now
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Default Re: Can't Log in To Avid account/Password reset not working

Tried just now and our accounts works as they should.

Check the trash for an email with info on password changes.
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  #3  
Old 12-31-2016, 12:08 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Can't Log in To Avid account/Password reset not working

Hi Richard,
I unlocked your Avid master account, you should be able to log into with your password. I will also send you a follow up email.


Regards,
RC
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  #4  
Old 12-31-2016, 12:22 PM
RichardBarley RichardBarley is offline
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Default Re: Can't Log in To Avid account/Password reset not working

Thanks RC!

Still can't remember what my password was and I don't want to get locked out again. Pw reset is still not working. (Same screenshot as I posted earlier.) Suggestions?

*@ Southside - This is the response I get when using the link sent by Avid to reset my password. IE I paste or click the link, it asks me to enter the new password, I respond to the captcha bit hit submit, and it tells me it can't change my password, please enter the current one...
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Old 12-31-2016, 12:29 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Can't Log in To Avid account/Password reset not working

Richard,

I sent you an email, please reply and I will give you a temporary password.

Regards,
RC
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  #6  
Old 12-09-2017, 07:57 PM
kyleberzle kyleberzle is offline
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Default Re: Can't Log in To Avid account/Password reset not working

I'm having a similar problem, reset password won't send me any emails and I seem to be locked out of my account.

Thanks for any help!

EDIT:
Ahh I see what happened, I have two master accounts that I need to merge. All of my licenses are on an outdated email login. Where would be the correct support platform to reach out to merge those two?

Thanks!!

Last edited by kyleberzle; 12-09-2017 at 08:20 PM.
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  #7  
Old 12-19-2017, 01:02 PM
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jeffro jeffro is offline
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Default Re: Can't Log in To Avid account/Password reset not working

Quote:
Originally Posted by kyleberzle View Post
I'm having a similar problem, reset password won't send me any emails and I seem to be locked out of my account.

Thanks for any help!

EDIT:
Ahh I see what happened, I have two master accounts that I need to merge. All of my licenses are on an outdated email login. Where would be the correct support platform to reach out to merge those two?

Thanks!!
Welcome to the community.

If you can't access your my.avid.com account you can click Contact Support here to start a case.
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