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Old 11-05-2018, 11:52 AM
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jacko jacko is offline
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Default Complete failure with purchasing Pro Tools Ultimate ASC

Complete failure with purchasing Pro Tools Ultimate ASC.
With my avid account the avid website would go to infinite redirections triggering "too many redirects" error. So I ordered ASC using a different e-mail address. I paid successfully but the redemption code returned an error after the website asked me from which reseller I purchased the ASC from:

"Sorry, there was an error redeeming your code. Please verify that you have entered it correctly or contact the Customer Support Team."

I need to transfer my Pro Tools HD license to the person who purchased it from me urgently.
Please help!

I have already lost 3 hours on something that should take 5 minutes...
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Old 11-05-2018, 12:59 PM
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Default Re: Complete failure with purchasing Pro Tools Ultimate ASC

Sorry for the delay... I see you have a case open now with your form attached. Have notified CS Management about this.
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Old 11-05-2018, 01:22 PM
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Default Re: Complete failure with purchasing Pro Tools Ultimate ASC

Quote:
Originally Posted by jeffro View Post
Sorry for the delay... I see you have a case open now with your form attached. Have notified CS Management about this.
Thank you!
Yes, I ended up submitting the form using "System ID" method instead of ASC.
I've included the ASC redemption code in the form.
__________________
UAD Apollo x16,
UAD Apollo Twin Duo,
UAD Octo Thunderbolt,
Mac Mini i7 2018,
Reaper DAW,
Presonus Faderport,
Arturia Beastep for DAW control,
Former Pro Tools HD user (from V7 until V12.6).
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