Is this some kind of joke? Trying to use one simple purchased plug in

[captain54]

You have got be kidding me.

I have spent at least 2 hours on this:

1) downloaded PT First from purchase of a Focusrite Interface
2) set up user account
3) purchased BOOM for 9.99
4) received the email and downloaded it
5) does not show up in PT
6) re linked the My Avid account and Download Center
7) does not show up in "my products'
8) uninstalled and reinstalled everything.. still does not show

went to the support site to get a refund and end the mess.. good luck with that.. nada

thought I would try PT First with one frikkin purchased plug in, in the hopes of maybe purchasing a subscription for the full version

the likelihood of that happening get slimmer by the minute

Good Lord, Avid..

[JFreak]

Did you manage to create a support case for this?

[captain54]

Originally Posted by JFreak

Did you manage to create a support case for this?

after trying to fill out the support form and the page telling me I had incomplete submissions, after entering all the info 3 or 4 times, I geve up..

[JFreak]

Escalating this to supermods' attention

[captain54]

Originally Posted by JFreak

Escalating this to supermods' attention

Just tried to access my plug in again in PT First

Also tried to submit a support request


this couldn't be more of a convoluted mess.. seriously

what's the problem with trying to use a simple $9.99 plug in?

[JFreak]

Avid Marketplace and iLok Cloud have had random errors lately. Sorry about the issue, but someone should get in touch with you

[captain54]

Originally Posted by JFreak

Avid Marketplace and iLok Cloud have had random errors lately. Sorry about the issue, but someone should get in touch with you

three days since this post and no one has contacted me..

I would like a refund for a plug in I paid for, but can't use..

[captain54]

fraud protection claim filed against AVID

for recovery of funds toward purchase of a plug-in that does not work

[JFreak]

Escalating

[DigiTechSupt]

Originally Posted by captain54

fraud protection claim filed against AVID

for recovery of funds toward purchase of a plug-in that does not work

Sorry,
Just saw this now. You might have purchased your plugin through a browser and not from inside Pro Tools First's Market Place/Avid Link.
Purchase plugins from the Market Place/Avid Link are the only plugins that will work with it beside the plugins that came with it as abundle with a hardware.
I've requested a refund and cancellation on this. Fund should reflect in your account after 7 to 10 banking days.
Thank you.
-Tope