Can we please have a complete rollout of the PT12 (vanilla and HD) licensing

[propower]

So now on AVIDs facebook page we get more incomplete tidbits to add to our confusion and further obfuscate whatever the truth is. I know its a user forum but I also know there are those here that CAN speak for the company.

https://www.facebook.com/AvidProToolsFamily

Now you say you can get back on a plan - is that HD or Vanilla or both?

Yesterday AVID CS is quoted as if you don't have a plan by end of 2015 you need to buy a new HD system to ever get updates.

It is a simple courtesy to announce a detailed description of the terms of what is being sold. Can we PLEASE have the answer?

[Wall2Wall]

My take is, this is in regards to HD, as she mentions Avid Hardware.

Hey all... there has been some confusion with support that I want to clarify. Avid in no way expects customers to re buy their valuable hardware to get current . If a customers lapses on support, they will have a 30 day grace period to get back on with no additional fees. If they fall off support for longer than the 30 day window, our policy is that they pay for the time lapsed (prorated), plus for the new upcoming year. plus a 25% reinstatement fee for the new year. HTH to clear things up.

marianna.montague

[propower]

Originally Posted by Wall2Wall

My take is, this is in regards to HD, as she mentions Avid Hardware.

And what if you just have 11HD and don't buy a support plan before end of 2015?

And what exactly does this mean? our policy is that they pay for the time lapsed (prorated)??? And is this Vanilla and HD, HD only???

I appreciate your comment but only AVID can tell us what i am asking. I neither want debate or speculation - just the facts.

[Wall2Wall]

Originally Posted by propower

And what if you just have 11HD and don't buy a support plan before end of 2015?

I appreciate your comment but only AVID can tell us what i am asking. I neither want debate or speculation - just the facts.

Marianna is from Avid and she posted this 2hrs ago:

1. You don't have to re-buy hardware

2. You have a 30 day grace period to buy without any penalties.

3. After the 30 days you have to pay pro-rated fees ($50 for each month you missed after 30 days) PLUS next year ($599) in advance, PLUS 25% ($150) re-establishment fee.

[PT_King]

Originally Posted by Wall2Wall

Marianna is from Avid and she posted this 2hrs ago:

1. You don't have to re-buy hardware

2. You have a 30 day grace period to buy without any penalties.

3. After the 30 days you have to pay pro-rated fees ($50 for each month you missed after 30 days) PLUS next year ($599) in advance, PLUS 25% ($150) re-establishment fee.

Can you provide a link to the post? I cannot find it anywhere?

[propower]

Originally Posted by Wall2Wall

Marianna is from Avid and she posted this 2hrs ago:

1. You don't have to re-buy hardware

2. You have a 30 day grace period to buy without any penalties.

3. After the 30 days you have to pay pro-rated fees ($50 for each month you missed after 30 days) PLUS next year ($599) in advance, PLUS 25% ($150) re-establishment fee.

]]

Did she also answer what if you have PT9HD 10HD or 11HD and don't get on a plan by the end of 2015? All the same rules apply??

Yes - where do they post this stuff?? Why not here or their website I wonder.

BTW - item 3 looks almost identical to the OLD, original WUP plan. So if you miss 3 years you just have to pay everything you would have paid anyway p;us a penalty. Too funny in a sad sort of way

[Ghost In The Attic]

Originally Posted by propower

BTW - item 3 looks almost identical to the OLD, original WUP plan. So if you miss 3 years you just have to pay everything you would have paid anyway plus a penalty. Too funny in a sad sort of way

Yes, so true, and Waves changed that because forcing customers to pay for every missed month plus a penalty was outrageous and customers started leaving.

Avid are you listening?

Waves changed the policy because customers started leaving.

Avid, are you so foolish you can't learn from the past mistakes of others?

[propower]

Originally Posted by propower

]]

Did she also answer what if you have PT9HD 10HD or 11HD and don't get on a plan by the end of 2015? All the same rules apply??

This is the only question we have left it seems. Any chance for an official answer?

[Carl Lie]

Originally Posted by Wall2Wall

Marianna is from Avid and she posted this 2hrs ago:

1. You don't have to re-buy hardware

2. You have a 30 day grace period to buy without any penalties.

3. After the 30 days you have to pay pro-rated fees ($50 for each month you missed after 30 days) PLUS next year ($599) in advance, PLUS 25% ($150) re-establishment fee.

Is this for support or upgrades or both? Seems like a silly support plan as they gain from our need to need their support. I'm assuming then this is for software updates.

Would someone let me know.

Thanks

Carl

[Ghost In The Attic]

What they are doing is insuring that everyone who lapses NEVER comes back.

Brilliant.