"enable cloud functionality" - Can't log in **HELP**

[[email protected]]

I just installed Pro Tools First and iLok License Manager and when I try to launch Pro tools, this message pops up.

"Sign in to Pro tools was not successful. Please visit Avid.com to learn how to enable cloud functionality on your account."

Can someone help me out please.

[[email protected]]

Well, i solved the issues, I needed to activate my license on the iLok app.

[pgs]

Hi, can you share how did you active your Ilok to solve this issue?

thanks

[jeffro]

Originally Posted by pgs

Hi, can you share how did you active your Ilok to solve this issue?

thanks

Welcome to the community.

I see you have a Pro Tools First license in your iLok account still in Initial State (meaning it hasn't been activated yet) so... Launch iLok License Manager and sign into your iLok account. Drag the Pro Tools First license to your computer or iLok 2. You should then be able to launch Pro Tools Tools First and sign in.

[turnchloe]

I'm having the same issue but can't see any Protools First license on iLok only Free trials of Pro tools 10 (which I don't want to activate just yet)

[Stig Eliassen]

Welcome to the community.

Do you have PTF in your Avid account (my products and subscriptions)? You should see which iLok ID you've used there.

[DigiTechSupt]

Originally Posted by turnchloe

I'm having the same issue but can't see any Protools First license on iLok only Free trials of Pro tools 10 (which I don't want to activate just yet)

Usually, iLok User IDs are the same as the Email address used when you registered for Pro Tools | First.