Issue with Nomad Factory

[DonaldM]

I took advantage of the Black Friday deals and got 3 items from Nomad Factory: the Blue Tubes Bundle, Factory Echos, and the Analog Signature Pack. The first two installed and activated just fine. But the ASP is supposed to have 3 plugins, but I only have 1 that I can find anywhere in plugin lists in PT. I'm supposed to have: Limiting Amplifier LM-662, Program Equalizer EQP-4, and the Studio Channel SC-226. But the only one I can find and use is the EQP-4...the other two are nowhere to be found. I've searched every way I can.


So, I opened a service ticket with Nomad on their website. I'm just wondering if anyone has experience with Nomad's customer service? Are they usually responsive and helpful? This is my first ever purchase of any Nomad product.



I made the original contact yesterday (Friday the 27th), and no response so far. I realize its the weekend, so it might be Monday before I hear anything. I'm hoping this gets resolved quickly.