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  #11  
Old 01-03-2021, 12:27 PM
nstu nstu is offline
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Join Date: Jan 2011
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Default Re: Love Carbon but registering sucks!

I had the same registration problem and can't extended my existing annual pro tools plan for one year more.

When I received carbon I had to test it and get work done. Now I had contact to the support and hopefully get this worked out. I really like carbon and don't need two plans and one year more would be nice.
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  #12  
Old 01-04-2021, 12:31 PM
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MCorbin MCorbin is offline
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Default Re: Love Carbon but registering sucks!

nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.
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Mark Corbin
Avid
Sr Principal Product Manager
Professional Audio Systems

For immediate assistance:
Pro Tools & Eucon Surfaces - +1 888-456-3444
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Find out how to create, manage, and edit cases online now HERE
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  #13  
Old 01-04-2021, 03:01 PM
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K Roche K Roche is offline
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Default Re: Love Carbon but registering sucks!

Well I am going to find out soon about registering because my Carbon just shipped from my dealer
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.... Kev...
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  #14  
Old 01-04-2021, 03:50 PM
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Cowboy Bob Cowboy Bob is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by K Roche View Post
Well I am going to find out soon about registering because my Carbon just shipped from my dealer
Cool! I predict you’ll not have any issues, though. Mark C has been working through things with me, and am certain he’ll get it all sorted out.

You don’t need to register it to get started though. Once connected and setup as a network interface, when you fire up PT it’ll do its thing and download the current firmware.

Heck by the time you get yours, I’m sure registering will be all smoothed out.

Let us know what you think! I am really happy with mine. I can see Avid adding to it as time goes on.
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"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob

Squaw Creek Road Studio

Bob
Pro Tools Ultimate (2023.3)| Pro Tools Carbon | Sibelius Ultimate (2023.3)
|
3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Ventura 13.3.1 |

Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Lenovo i7 ThinkPad | Win 7 Professional | Avid 003 + Rack |

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  #15  
Old 01-04-2021, 04:05 PM
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Cowboy Bob Cowboy Bob is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by MCorbin View Post
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.
Thanks Mark. It looks like you got it squared away. I appreciate your help, Man.
__________________

"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob

Squaw Creek Road Studio

Bob
Pro Tools Ultimate (2023.3)| Pro Tools Carbon | Sibelius Ultimate (2023.3)
|
3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Ventura 13.3.1 |

Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Lenovo i7 ThinkPad | Win 7 Professional | Avid 003 + Rack |

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  #16  
Old 01-04-2021, 06:36 PM
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K Roche K Roche is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by Cowboy Bob View Post
Cool! I predict you’ll not have any issues, though. Mark C has been working through things with me, and am certain he’ll get it all sorted out.

You don’t need to register it to get started though. Once connected and setup as a network interface, when you fire up PT it’ll do its thing and download the current firmware.

Heck by the time you get yours, I’m sure registering will be all smoothed out.

Let us know what you think! I am really happy with mine. I can see Avid adding to it as time goes on.
Hey thanks, will drop back when I get it working
__________________
System :
Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1
Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1



Enjoy the Journey
.... Kev...
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  #17  
Old 01-05-2021, 04:50 AM
nstu nstu is offline
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by MCorbin View Post
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.

Thanks Mark,
It is the 04089924 for the registration problem. Status is "Case in Queue"

The other 04080523 was about the fan problem with my Mac Pro. But since an update of carbon all is fine now.

Niels
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  #18  
Old 01-05-2021, 06:31 AM
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MCorbin MCorbin is offline
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Default Re: Love Carbon but registering sucks!

Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.
__________________
Mark Corbin
Avid
Sr Principal Product Manager
Professional Audio Systems

For immediate assistance:
Pro Tools & Eucon Surfaces - +1 888-456-3444
Venue Support - +1 978-275-2557

Find out how to create, manage, and edit cases online now HERE
It's fast, easy, and effective!
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  #19  
Old 01-05-2021, 08:25 AM
nstu nstu is offline
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Join Date: Jan 2011
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Default Re: Love Carbon but registering sucks!

Quote:
Originally Posted by MCorbin View Post
Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.

Wonderful - thank you very much!


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  #20  
Old 01-08-2021, 06:44 AM
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K Roche K Roche is offline
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Join Date: Jan 2006
Location: Wilds of Wyoming
Posts: 2,278
Default Re: Love Carbon but registering sucks!

Just a quick update ,,got my Carbon yesterday (Thursday) and got it up and running without issue. I was able to simply choose to extend my PT Ultimate Update and Support Plan during registration , which went right thru and am now good through Jan 30 2022 as expected .

The firmware update was just a bit confusing as I selected to do it. But it didn't show the actual progress bar until I rebooted and opened PT again .

The rest was easy pizzey Simply select Carbon as the device and I was off and running .

The Carbon itself is pretty straight forward and intuitive for me , perhaps because it is pretty similar to my old OMNI in layout but with a few more selections.

I will do some recording today to check the DSP mode But so far it is great.

Unfortunately I am still waiting on the custom built DB25 's I have coming, to get my other outboard Reverb and Compressor hardware units going, but will simply play with the plugins in the mean time .
__________________
System :
Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1
Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1



Enjoy the Journey
.... Kev...
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