Transfer Pro Tools between iLok accounts

[Codo]

Hi everyone.

First i faced the usual trouble with a regular never expiring license PT10HD bundle:

http://duc.avid.com/showthread.php?t=343219

So I did as told: Deactivated the PT10HD bundle and bought a $20 service transfer/replacement.

Fortunately I saved a code to redeem at account.avid.com, but I cannot find anywhere to use this activation - not even in the "activate and download your product" dialog. (tells me that the code has been used etc.)

And I still wish to have the PT10HD bundle transferred to another iLok account.

How do I get some help for my $20 spent now?

At least, if one of you guys can supply me with an email adress, so I can get in touch with Avid Support and ask them to transfer the license.

Kind regards from Denmark

[JFreak]

HD license transfers require prior authorization from Avid, which means you need to start the process by filling in a Transfer of Ownership documentation where you list your system serial numbers etc. whatever you're selling.